CommVault Resident Support Engineer (RSE) in Waltham, Massachusetts

Resident Support Engineer (RSE)

  • Waltham, MA

  • Full-time

Company Description

Commvault is the world's most powerful backup and recovery software in the cloud and on any infrastructure, helping companies transform their data into a powerful strategic asset. Commvault data protection and information management solutions enable companies and organizations of all sizes, in all industries, to protect, access and share all of their data—anywhere and anytime.

As an organization, we are committed to a great work culture that embraces our values and promotes professional growth. Our Vaulters are passionate innovators who work together to uncover new challenges that can be solved. We are proud that the focus of every vaulter is to drive our customers' businesses forward. We're all about getting the job done, and having FUN doing it. As vaulters we pride ourselves on transparency, integrity, and respect in everything that we do.

NOW is the time to join a growing company with strong roots, where you can take on your next challenge.

Job Description

We have an outstanding career opportunity for a successful Resident Support Engineer (RSE) located in the Waltham, MA area. This position involves providing on-site technical support to the Commvault customer base. The technical support will be for the entire suite of Commvault applications.

Position Responsibilities include:

  • Perform normal day-to-day administration of the Commvault environment

  • Review daily backup reports to remedy failures and increase job success rates

  • Collect, analyze, and document information about the current Commvault environment.

  • Review customer policies and procedures to ensure that they are in line with Commvault’s best practices

  • Troubleshoot and optimize backup/restore throughput issues

  • Develop solutions to solve complex data movement challenges, such as backups over WAN

  • Take ownership of trouble tickets and work them to resolution

Position Requirements include:

  • 2+ years of backup administration experience, preferably with Commvault software (Commvault certifications a plus)

  • Practical experience in concepts such as data and information life cycle management, disaster recovery, and software performance tuning

  • Exposure to hardware devices such as Storage Arrays, Storage Area Networks, Servers, and NAS devices

  • Ability to logically solve IT issues with confidence

  • Ability to take detailed notes, work independently and efficiently, and to communicate effectively as a member of a remote workforce

  • Ability to convey highly technical information in business terms to upper-management

  • Advanced administration and troubleshooting of Windows server environments (Microsoft or other professional certifications a plus)

  • Experience with virtualization on Hyper-V, VMWare and/or Citrix Xen Server in complex, distributed or clustered environments

  • Previous experience/exposure with other backup software and concepts from Veritas, EMC, IBM, CA, HP, etc.

  • MUST have an active Security clearance (Secret)

  • DoD 8570 IAT-II certification (e.g., CompTIA Security+ CE)

  • Ability to travel up to 90% of the time

Additional Information

Recognized as a leader in the Gartner Magic Quadrant for Data Center Backup and Recovery Software, our industry's definitive independent ranking. For the seventh straight year, Commvault has been named a leader. And this year we're furthest on the "completeness of vision" and highest on the "ability to execute."

Commvault offers its products through a broad array of distribution partners globally, while building upon its strong portfolio of strategic partnerships with leading technology companies including Microsoft, Amazon Web Services, Cisco, Oracle, SAP, Nutanix, Pure, HP, Hitachi, NetApp and many others. Commvault's global headquarters is located in Tinton Falls NJ, with additional offices that support customers globally across the Americas, EMEA, and APAC.

Commvault is an equal opportunity workplace and is an affirmative action employer. We are always committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. and we will not discriminate against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we work.