Oracle Senior Principal Product Development Sales and Engagement Cloud COE Project Manager in Marlborough, Massachusetts
Lead a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will specify, design and implement major changes to existing software architecture. Define project needs. Build and execute unit tests and unit test plans. Review integration and regression plans created by QA. Communicate with QA and porting engineering to ensure consistency, testability and portability across products in general.
Provide leadership and expertise in the development of new products/services/processes, frequently operating at the leading edge of technology. Recommends and justifies major changes to existing products/services/processes. BS or MS degree or equivalent experience relevant to functional area. 8 or more years of software engineering or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Key to accelerating the success of OracleSales and Engagement Cloud is nurturing a broad set of highly referenceablecustomers. Our customers must achieve their business objectives and drivesignificant business value into their organizations through broad adoption ofour products. Our team is measured on attaining deep, high affinityreferences as well as developing and deploying highly leveraged, scalable bestpractices to ensure the success of our customers and their implementers.
As we have grown, the scale, size and relativecomplexity of implementations have dramatically increased. A FunctionalArchitect within the Engagement Cloud Center of Excellence (CoE) worksalongside Development, Support, Field Customer Success Managers, and SystemsIntegrators to start customers off with a solid solution architecture, design,and implementation plan that aligns the customer s business requirements to anOracle solution that will exceed their expectations. The successfulcandidate will have extensive experience in architecting, designing, andplanning the implementation of complex sales (Sales Force Automation, Partner RelationshipManagement, Customer Data Master) and B2B service and service knowledgemanagement applications integrated into enterprise data centers. Thecandidate will have deep experience in the business environment and processsupported by Oracle s sales and B2B service products.
Oracle Product Development Sales andEngagement Cloud CoE team members over time become theOracle expertsassisting a broad field organization of trained, competent implementationdelivery consultants from leading Systems Integrators, including OracleConsulting, working alongside Oracle s Field Customer Success Managers andOracle Support. Most CoE team members have years of experience in Consulting,Pre-sales, or Product Management on Oracle Sales Cloud, CRM On Demand, OracleSiebel, Oracle Netsuite, Oracle's E-Business Suite or other enterprise software
You will interact regularly, mostly remotely butoccasionally on-site, during the lifecycle of a customer adoption journey, withour customers, their chosen implementation partners, Oracle's Cloud ServiceDelivery Managers and key Oracle executives to ensure that customer implementationsof our solutions stay on track, problems are anticipated and avoided,communications between key stakeholders are clear and at the appropriatecadence and level of detail, metrics are tracked and reported, and status isshared with key stakeholders at the appropriate level detail and an appropriatecadence. You will not be the ProjectManager for every customer implementation. Rather, you will provide oversight to ensure that the individual ProjectManagers on each engagement stay on track, get whatever help they need to clearobstacles, and roll up information to you to disseminate to a wide audience ofstakeholders to cover all of our Tier 1 accounts.
You will work closely with other members ofthe CoE team: Strategic Implementation Advisors, Functional Architects, SWATmembers, the Lifecycle Management (Provisioning) Team, and regional points ofcontact. In some cases you will engagewith a customer immediately after a sale closes through to their solutiongo-live . In other cases, you mayengage later during the implementation and remain engaged with the customerpast the go-live and well into their scale-out phase. In all cases, you will track, record, andreport out on key adoption metrics such as: users onboarded, SRs raised andclosed, C-SAT scores, references, and other KPIs.
This is a high visibility position and youwill occasionally be interacting with C-level executives, both within thecustomer s IT, sales, marketing and service organizations and within Oracle.Therefore, excellent communication, customer management, and executive levelpresentation skills are required, as requisite experience.
As part of the metrics gathering and reportingfunction, you will work closely with the VP of the CoE to prepare anddistribute regular status reports and dashboards.
Specific responsibilities include:
- For select Tier 1customers where assigned:
o Creating, maintaining,orchestrating, and communicating top level customer implementation plansincluding major milestones, critical dependencies, organizational roles andresponsibilities (e.g. implementation delivery partner, CSM, ISM, executivesponsors), major risks and issues.
o Primary team memberresponsible for ensuring customer requirements are met and customer issatisfied (and referenceable).
Producing andcommunicating aggregated adoption metrics and status across all Tier 1customers.
Providing creativesource of ideas/solutions to address problems.
Identifying businessopportunities and other activities that impact future business duringengagements and informing leadership.
Providing learningsand best practices to the growing CoE best practice repository.
Experience and Skills
Work is non-routine and very complex,involving the application of advanced technical/business skills in our area ofspecialization SaaS delivery of Customer Experience (CX) solutions, chieflyOracle s Engagement Cloud. This role is a leading contributor individually andas a team member, providing direction and mentoring to others.
At least 10 years of experience in enterprise software architecture, planning, and implementation.
At least 6 years experience in customer-facing positions in high tech or an IT software consulting services firm.
At least 4 years of Project Management experience is required. 2 years of Program Management experience a big plus.
At least 2 years experience managing projects involving deployment of mission critical business applications (e.g. ERP, CRM, HCM).
Experience with CRM software and particularly, Oracle Sales Cloud, Siebel, Oracle CRM On Demand, Oracle Netsuite, or SFDC is desirable.
Experience in setting IT strategy and leading business organizations through change is desirable.
Experience managing SaaS or other Cloud based implementations (IaaS, PaaS, DBaaS, DRaaS, DTaaS) strongly desired.
Sufficient knowledge of a broad set of SFA, service and service knowledge management processes so as to understand, direct, and communicate the issues between the relevant parties.
Familiarity with the capabilities of modern analytics reporting tools is desirable.
Experience with modern services deployment methodologies a real plus, with strong emphasis on installation, configuration, and integration of complex software solutions into IT infrastructure, custom software development, and enterprise software architecture.
Experience with operational analysis/process optimization projects related to IT systems management and IT service management (ITSM/ITIL processes).
Proven track record of planning and managing large, multi-person implementation programs for external customers.
Use of formal project management tools (e.g., MS-Project, Visio, etc.).
Strong analytical skills regarding technical and project management issues.
Strong organizational skills with an ability to manage competing internal and client demands.
Ability to interact and communicate with CxO-level personnel and navigate customer organizations to ensure successful project delivery and referenceability.
Excellent communications and interpersonal skills.
Demonstrated ability to document methodologies and best practices as guides to others.
BS or BA Business Administration, Accounting; MBA is a plus.
PMP or PRINCE2 certification highly desired.
Ability to travel 20% - 25%, including internationally
You are someone whois:
A team player with strong interpersonal skills
Has excellent verbal and written communication skills at executive, architect, admin, and end-user levels
Has strong organizational and process management skills and attention to detail
Has the credibility and experience (and desire) to engage with customer executives
Enjoys the challenge of "the unexpected"
Can rapidly sort out "fact from fiction" in any situation and motivate forward progress
Can work well in a delivery team environment
Able to quickly garner respect
Demands a lot from yourself and others with whom you work
Constantly broadening and deepening your knowledge of the products you work with and your general skills
Loves helping customers solve business problems with technology
Open to traveling 30% - 40% of the time
As part of the team you will make significantcontributions to assist our customers, systems integrators and field servicedelivery organization through the implementation project while significantly shapingproduct strategy and growth of our cloud applications.
Job: *Product Development
Title: Senior Principal Product Development Sales and Engagement Cloud COE Project Manager
Location: United States
Requisition ID: 180009RV