TJX Human Resources Service Center Representative in Marlborough, Massachusetts

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Date:Apr 16, 2018

Location:Marlborough, MA, US

Company:TJX Companies, Inc.

Are you ready to explore the corporate side of retail? Then try TJX on for size. You’ll join a Fortune 100 company and the leading off-price retailer of apparel and home fashions in the U.S. and worldwide. At TJX, we are proud that, for 40 years, we have been providing amazing value to our customers, but the merchandise we sell is just part of our story. We believe our Associates bring our business to life, and we aim to support them by making TJX a terrific place to work. We are committed to leveraging the differences among our Associates, and believe that the diverse skills, experiences and background that they bring into the organization will help us continue to succeed.

Our retail chains include TJ Maxx, Marshalls, HomeGoods, Sierra Trading Post and Homesense, as well as and in the U.S.; Winners, HomeSense and Marshalls in Canada; TK Maxx in the U.K., Ireland, Germany, Poland, Austria and the Netherlands, as well as Homesense and in the U.K.; and TK Maxx in Australia. In 2016, we had over $33 billion in sales, more than 3,800 stores, and 235,000 Associates. As a retailer committed to growth, success is always in style at TJX!

TheHuman Resource Service Center Representativeis a part of the team which serves as a primary resource for TJX internal Associates contacting Human Resources (HR) Shared Services. This individual provides information regarding Company specific HR policies and/or procedures regarding Leaves of Absence (LOA) and The Americans with Disabilities Act (ADA), while complying with TJX, state, and federal guidelines. She/he develops a working knowledge of HR policies and procedures through processing of data and responding to phone inquiries. They are responsible for maintaining a large volume of processing work and responding to inbound phone calls throughout the day. They must maintain a focus on customer service and attention to detail through documentation and appropriate follow through on all inquiries. In order to be successful they must be able to multi-task in a high volume, fast pace environment.

Areas of Responsibility:

  • Responds to inquiries including, but not limited to policy/procedures regarding LOA and ADA

  • Documents summary details into Service Now call tracking system

  • Processes personal and unpaid medical leaves

  • Completes Loss of Wages Verifications/State Disability Wage Requests

  • Enters changes in Oracle HR system including personal information, assignment status, and general benefit enrollments

  • Complies with all TJX, state, city and federal regulations including Legislative Sick Time Policies, FMLA, ADA, Paid Family Leave, and ERISA

  • Reviews policies, procedures & internal resource materials through work experience to develop knowledge of all subjects supported by HR Shared Services

  • Performs special projects as assigned


  • High School Diploma or equivalent experience, Bachelor Degree preferred

  • 1-2 years of related experience

  • Must be comfortable spending majority of time on the phone in a heavy call environment

  • Ability to work in a fast-paced environment

  • Excellent communication, organizational and interpersonal skills

  • Superior customer service and follow-through skills

  • Proven ability to multi-task and maintain confidentiality

  • Knowledge of HR policies and procedures a plus

  • Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

What's In It For You?

TJX has campuses conveniently located off the Mass Pike and Route 495. With us, you'll not only enjoy working for an industry leader, but we also strive to provide a competitive salary and benefits package.

TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Posting Notes: Marlborough || MA

Nearest Major Market:BostonJob Segment:Database, Merchandising, Oracle, Retail Sales, HR, Retail, Technology, Human Resources

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