Blue Cross Blue Shield of Massachusetts Project Coordinator II in Hingham, Massachusetts
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Reporting to a Senior Program Manager in the Member & Provider Services Department (MAPS) the Project Coordinator will be responsible for providing administrative and program support for departmental projects and high value enterprise level program implementation.
The project coordinator will work in tandem with teams from all areas of the organization to deliver critical cross-functional and enterprise priority projects. The project coordinator will serve as a critical administrative resource to project leaders. The project coordinator will working directly with the Program Manager to prepare project plans and timelines and will monitor and coordinate multiple projects.
We are looking for an energetic, dependable, and highly motivated individual with the ability to drive results, urgency, and accountability. The role requires excellent communication, problem solving, and the balancing of multiple competing priorities in a fast-paced environment.
This role is essential to successfully launching & executing new projects. Expectations for the Project Coordinator include:
Perform administrative tasks in support of the Program Manager on departmental and enterprise projects, including correspondence with internal/ external stakeholders and project artifact maintenance and distribution
Assist the Program Manager with managing project assessment, planning and operational implementation of work
Document and follow up on identified project risks, action items and issues, and updating the RAID documents accordingly
Work collaboratively with members of the project team to assist in outlining deadlines and project outcomes, developing and maintaining work plans, and consolidating data and feedback from projects
Communicate project data and feedback, including obstacles or issues, to the Program Manager and Program Leads
Capture updates and create project and departmental process artifacts in Word, Excel and PowerPoint for weekly and monthly stakeholder and steering committee updates
Liaise between the Program Manager, MAPS leadership, project managers, and project leads, supporting other team members as needed
Schedule, coordinate, and plan for regularly recurring meetings for high value projects and programs, including preparing agendas, taking notes, and following up on action items
Help deliver a customer relationship management platform for the MAPS department, as well as new business processes to support it
Participate in annual, quarterly and monthly departmental business planning activities, including tracking and reporting progress on business plan projects and improvement efforts to the Vice President of the MAPS department
Help ensure quality of programs and projects when the Program Manager is not available, by coordinating daily activities in support of current work
Strong leadership skills, including ability to coordinate groups of individuals by promoting team work, delegating tasks, and resolving conflict
Comfortable with a range of technologies and can quickly learn new software
Ability to deal with ambiguity, negotiate resources and scope and create solutions to anticipated risks
Excellent oral and written communication skills, including ability to facilitate large meetings and deliver project presentations to large and small audiences, including senior executives
Highly organized and detail-oriented, able to manage numerous, competing and concurrent priorities
Flexible and able to multitask on several different aspects of a project or on multiple projects
Strong customer service presence and able to work well with a variety of people
Willingness to take on all types of projects, big and small
Able to update stakeholders weekly on project statuses
Ability to work both independently and as part of team
BA/BS degree required, advanced degree preferred
Minimum 5 years of Call Center experience required
Minimum 2 years Project management experience preferred
Minimum 5-10 years of relevant health care experience
Contracting experience preferred
LocationHinghamTime TypeFull time
Voted as the highest in member satisfaction among Massachusetts commercial health plans by JD Power, Blue Cross Blue Shield of Massachusetts is a community-focused, tax-paying, not-for-profit health plan headquartered in Boston. We have been a market leader for over 75 years, and are consistently ranked among the nation's best health plans. Our daily efforts are dedicated to effectively serving our 2.8 million members, and consistently offering security, stability, and peace of mind to both our members and associates.
Our Commitment to You
We are committed to investing in your development and providing the necessary resources to enable your success. We are dedicated to creating a refreshing and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path. We take pride in our diverse, community-centric, wellness-focused culture and believe every member of our team deserves to enjoy a positive work-life balance.
Blue Cross Blue Shield of Massachusetts is an Equal Employment / Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, veteran status, disability, sexual orientation, gender identity or expression, or any other characteristics protected by law.
Blue Cross Blue Shield of Massachusetts will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with Blue Cross Blue Shield of Massachusetts's legal duty to furnish information.