Sodexo Inc. LAB SERVICES SUPERVISOR FT FRAMINGHAM MA in Framingham, Massachusetts

Description/Job Summary

Job Overview:

The Technician may work in any type of location on client premises. This individual performs maintenance on various types of machines. The general responsibilities of the position include those listed below, but Sodexo may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

/General Responsibilities:/

  • Maintains, repairs, and installs various types of electronic equipment and related devices such as personal computers, electronic transmitting and receiving equipment etc.

  • Disassembles machines and repairs or replaces broken parts.

  • Adjusts functional parts of electronic devices as necessary.

  • Orders replacement parts.

  • Inspects completed repairs.

  • Complies with all company safety and risk management policies and procedures.

  • Reports all accidents and injuries in a timely manner.

  • Participates in regular safety meetings, safety training and hazard assessments.

  • Applies all applicable OSHA and related local safety requirements to all assigned work.

  • Performs all work in accordance with established safety procedures.

  • Attends training programs (classroom and virtual) as designated.

  • May perform other duties and responsibilities as assigned.

  • Job Qualifications:*


  • High School diploma, GED or equivalent experience.

  • 1 year of related work experience.

  • /Skills/Aptitude:/*

  • Ability to present self in a highly professional manner to others and understands that honesty and ethics are essential.

  • Ability to maintain a positive attitude.

  • Ability to communicate with co-workers and other departments with professionalism and respect.

  • Ability to maintain a professional relationship with all coworkers, vendor representatives, supervisors, managers, customers and client representatives.

  • Ability to provide clear directions and respond accordingly to employees.

  • Ability to use all relevant electronic and communication devices.

  • Knowledge of and proficiency in all OSHA and local requirements related to all assigned work.



  • A valid driver s license may be required.

  • /General Qualifications:/*

  • Willingness to be open to learning and growing.

  • Maturity of judgment and behavior.

  • Maintains high standards for work areas and appearance.

  • Attends work and shows up for scheduled shift on time with satisfactory regularity in light of Sodexo time and attendance policy and/or client operating hours.

  • Ability to work a flexible schedule.

  • Must comply with any dress code requirements.

  • Must be able to work nights, weekends and some holidays.

  • /Physical Requirements:/*

  • Close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus, with or without corrective lenses.

  • Significant walking or other means of mobility.

  • Ability to work in a standing position for long periods of time (up to 8 hours).

  • Ability to reach, bend, stoop, push and/or pull, and frequently lift up to 35 pounds and occasionally lift/move 40 pounds.

/Working Conditions (may add additional conditions specific to defined work location):/

  • Varying schedule to include evenings, holidays, weekends and extended hours as business dictates.

  • While performing the duties of this job, the employee is primarily in a controlled, temperate environment; however, may be exposed to heat/cold during support of outside activities.

  • The noise level in the work environment is usually moderate to loud.

  • Wears protective clothing and/or Personal Protective Equipment required by the work environment or governmental regulations.


1. Purpose of the Job – State concisely the aim of the job*. *

Manage Scientific Service operations at the Upper Providence and Upper Merion sites. This includes Technical laboratory services, Lab Support Coordination, and Central Media preparation lab. Ensure all work is carried out to exact specifications and in accordance with all SANOFI / Sodexo policies and procedures; and in accordance with this job description.

All employees are required to, and are responsible for adhering to Quality, Compliance and Environmental, Health and Safety (EHS) regulations and SANOFI or Sodexo procedures applicable to their role. Training will be provided to ensure that the procedures are understood and responsibilities are defined. Quality and Compliance non-conformances and potential quality and compliance risks to all regulations must be reported immediately to your line manager and the Sodexo Compliance team. Environmental, Health and Safety non-conformances and potential environmental, health and safety risks must be reported immediately to your line manager and Sodexo EHS.

2. Dimensions – Point out the main figures / indicators to give some insight on the “volumes managed by the position and/or the activity of the Department.

Draft. Version: 27-03-2014

3. Organisation chart – Indicate schematically the position of the job within the organization. It is sufficient to indicate one hierarchical level above (including possible functional boss) and, if applicable, one below the position. In the horizontal direction, the other jobs reporting to the same superior should be indicated.

4. Context and main issues – Describe the most difficult types of problems the jobholder has to face (internal or external to Sodexo) and/or the regulations, guidelines, practices that are to be adhered to.

  • Customer and client focus: Build valuable, long-term relationships with customers and clients. Maintain confidentiality of information, which must not be divulged to an unauthorized person at any time. Deliver a consistent, high level of service within the company s standards, to the contract specification and agreed performance, qualitative and financial targets.

  • Impact and Influence: Communicate to build relationships and interacts appropriately with others.

  • Comply with all company and statutory regulations relating to safe systems of work, health and safety. This will include awareness of any specific hazards in the workplace. All documentation up to date and correct.

  • Working with others: Work effectively and professionally with customers to achieve the desired results. Maintain a good working relationship with colleagues and management.

5. Main assignments – Indicate the main activities / duties to be conducted in the job.

  • Manage aspects of Technical Laboratory Service, including IMO Material Management, Laboratory Support Coordination, and Media preparation

  • Act as a back-up for oversight for Laboratory Services

  • Assure all applicable employees have been trained on applicable procedures as well as safety and all SANOFI/Sodexo required training.

  • Responsible for payroll oversight and human resource issues

  • Assist in compliance related activities including: audits, training records, good documentation practices, SOPs, Forms and Work Instructions at a single site of operations.

  • Develop and revise existing standards governing the Scientific services Operations as driven by needs to support the operation.

  • Work with local Compliance team to ensure migration of changes and enhancements of processes and procedures.

  • Conduct activities in a professional manner appropriate for a laboratory environment.

  • Review employee attendance on a monthly basis with site Lead(s) and address attendance issues.

  • Perform periodic and annual review of employees

  • Oversee work orders and follow up on repairs and maintenance issues as needed.

  • Act as a liaison between SANOFI customers and Sodexo services, applying problem solving and investigational tactics, as needed.

  • Provide technical assistance to staff for lab related issues.

  • Monitor productivity and ensure metrics are being met, which include delivery, quality and customer communications.

  • Liaise with third party contractors who perform activities managed by Sodexo as needed

  • Act as primary point of contact for WREF in regards to above mentioned Scientific Services. Follow company, departmental and local safety policies and procedures.

6. Accountabilities – Give the 3 to 5 key outputs of the position vis-a-vis the organization; they should focus on end results, not duties or activities.

  • Zero service interruptions within the laboratory services.

  • Zero non-compliance findings resulting in deviations and/or CAPAs.

7. Person Specification – Indicate the skills, knowledge and experience that the job holder should require to conduct the role effectively

  • Three or more years of laboratory experience

  • At least one year experience in managing others in a lab environment.

  • Ability to supervise and train others.

  • Knowledge of GxP regulations and policies.

  • Ability to follow oral and written directions.

  • Problem solving ability and ability to meet needs of customers in a timely, efficient and cost effective manner.

  • Oral and written proficiency in the prevailing language of the site of employment that permits clear oral and written communication in laboratory notebooks, forms and log books.

  • Understands the current regulatory requirements for own discipline.

  • Demonstrates understanding of impact on tasks being performed by Scientists and their work.

  • Possesses customer service skills

8. Competencies – Indicate which of the Sodexo core competencies and any professional competencies that the role requires

  • Drive and Dependability

  • Stress Tolerance / Flexibility

  • Innovation and Change

  • Interpersonal Relations

  • Time Management and Planning

  • Client / Customer Service

  • Diversity Awareness

  • Decision Making

  • Operations Standards

Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer. Sodexo is committed to upholding the spirit and principles of the Rehabilitation Act of 1973 and the 1998 amendment to the Act. If, due to a disability, you require a reasonable accommodation to navigate this site and/or complete the on-line application process, please contact for assistance. For more information about our commitment to equal employment opportunity, please click here.