TD Bank Customer Service Representative I -Bilingual Portuguese preferred in Framingham, Massachusetts
Auto req ID 191373BR
Job Title Customer Service Representative I -Bilingual Portuguese preferred
Job Status Full Time
Country UNITED STATES
Province/ State Massachusetts
Location Framingham - Franklin St
Business Line TD Bank AMCB
Job Category - Primary Retail Banking - Customer Service
Job Category(s) Retail Banking - Customer Service
TD Description About TD Bank, America's Most Convenient Bank®
TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. at http://www.tdbank.com/ Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US .
TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com at http://www.td.com/ .
The Customer Service Representative I provides legendary Customer Service while selling/ cross-selling TD products to new and existing Customers. Takes residential mortgage loan applications AND offers or negotiates terms of residential mortgage loans for compensation or gain.
Meets with customers and prospects and develops understanding of other financial objectives and needs. Assesses customer information and suggests appropriate product and service solutions. Sells customers on value and benefits of suggested alternatives and closes sales.
Maintains strong product and sales knowledge and champions core service values.
Provides sound advice at every Customer interaction to create a positive Customer Experience and ensures that the Customer’s financial needs are met.
Responsible for meeting or exceeding specific individual sales goals.
Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel.
Generally resolves problems independently, escalating more difficult issues to supervisors.
Performs a broad range of tasks of varying complexity and scope.
Cross-sell products to provide multi-services for Customers and makes referrals to partners.
High School Diploma or equivalent experience.
1-2 Years of related experience.
Sales skills with the ability to influence Customers.
Strong Customer Service skills.
Good written and verbal communication skills.
Teller experience helpful.
Effective problem solving skills.
Ability to schedule and prioritize work.
Complete Core Training Requirements and on the job training requirements.
Basic knowledge of Excel and Word.
Completes online regulatory training requirements.
Notary License preferred.
Travel % Not Applicable
At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential.
If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.
EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Province/State (Primary) Massachusetts
City (Primary) Framingham