Citizens Bank Sales and Service Program Analyst in Dedham, Massachusetts


The Sales and Service Program Analyst is part of the Sales, Service & Development team, which is responsible for driving the sales strategy and execution for the Consumer Bank’s distribution network. The team provides colleagues with the resources necessary to be able to successfully deliver the most value to our customers every day.The Analyst role reports to the Licensed Relationship Banker (LRB) Sales and Development Manager, and will be responsible for analyzing and solving complex problems related to the LRB program. This includes identifying and structuring problem statements, analyzing root causes, developing and communicating recommendations/solutions, and getting buy-in for change. The role also will help plan, develop, test and implement initiatives aimed at directly impacting the Licensed Relationship Banker’s experience and the customer experience.Primary responsibilities include:Analyze Licensed Relationship Banker key performance indicators related to colleague productivity and retention; identify trends and root causes; make recommendations to drive retention, engagementand productivity improvements. Identify opportunities to streamline and improve periodic reports, so they are most impactful.Participate in planning, creating content for, and executing aspects of on-going LRB engagement and development programs (monthly calls, quarterly webinars, annual in-person meetings, and the new college development programming)Develop presentations for senior management, synthesizing key findings of analyses and recommendations. Raise and present key findings to team leaders.Research and analyze competitive market trends to support business strategies; identify salient findings; present results.Identify opportunities to simplify program processes for our back office team, the LRBs and our partners in retail in wealth; analyze the potential impact; make recommendations; and execute changes.


Required Skills/Experience:Strong written and verbal presentation skills – ability to communicate effectively and confidentlyStrong interpersonal and influencing skills – ability to interact with and influence colleagues at all levels of the organizationExcellent analytical and problem solving skills – ability to diagnose complex problems, determine key findings and opportunities from analytics and internal/external research, prioritize strategic solutions, and present clear and comprehensive recommendations to senior management Excellent engagement, partnership, and relationship building skillsAdvanced Excel and PowerPoint skills, including financial modeling and business case developmentExpertise to provide strategic insight on current and emerging trends in the Consumer Banking industry Education:• Bachelor’s degree required; business administration, economics, statistics, mathematics, engineering, or a related field preferredHours & Work ScheduleHours per Week: 40 hoursWork Schedule: 8:00 am - 5:00pmWhy Work with UsAt Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment and Opportunity Employer/Disabled/VeteranIt is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.Equal Opportunity & Affirmative Action Employer Disabled/VeteranCitizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.