Colwen Hotels Senior Operations Manager in Chelsea, Massachusetts

The TOWNEPLACE SUITES CHELSEA is seeking an engaging, friendly, detail orientated Senior Operations Manager. This individual will support the operations initiatives of the hotel and provide extraordinary service while creating memorable experiences to our guests. The ideal candidate is one who is ready to work hard and receive recognition for their achievements. This position is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on business revenues, guest and associate satisfaction and effectiveness.

Purpose of position:

  • Provide supervision, direction and leadership to the Front Office and Housekeeping departments or other departments as assigned

  • Support Hotel General Manager in day to day hotel management in accordance with defined guest service, room standards, and financial objectives

Primary Contributions:

  • Inspect property/rooms on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout

  • Recruit, interview and hire associates for assigned department(s)/Meet regularly with General Manager and Human resources to review staffing, morale and any disciplinary situations/investigations

  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards

  • Adhere to all Colwen/brand standards

  • Assist in new associate orientation and onboarding

  • Ongoing review of staff to ensure adherence to established policies and procedures

  • Participate in monthly reward and recognition meeting /celebrate hotel and associate achievement

  • Compliance with Federal & State Labor laws

  • Perform technical and administrative duties, including, but not limited to; writing and reviewing reports; e.g. profit and loss, yield management, capital planning, payroll, etc.

  • Procurement of furniture, fixtures and equipment and operating supplies /monitor checkbook

  • Prepare and control purchase orders for supplies and amenities for all rooms departments

  • Balance cost controls with exceptional customer service and associate satisfaction

  • Coach and support teams to effectively manage occupancy, rates, wages and controllable expenses

  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results

  • 1 -2 years Supervisory experience in the Hospitality/Hotel industry

  • Hotel opening experience is a plus

  • Strong Leader of people

  • Meticulous attention to detail

  • Proficient in English language/ Bilingual is a plus

  • Intermediate to advanced computer skills

  • Familiar with common computer software programs

  • Must be willing to work holidays

  • May require overnight stays

  • Some work in office

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth

  • Warm and supportive work environment

  • Competitive Wages

  • Medical, Dental and Vision Insurance

  • Company-funded Health Reimbursement Account

  • Flex Spending Account

  • Voluntary Life Insurance

  • Short Term and Long Term Disability

  • 401(k) retirement plan with Employer Match after one year of employment

  • Paid Time off Programs

  • Holiday Pay

  • Jury Duty Leave and Bereavement Leave

  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V