Robert Half Office Team Customer Service Representative in Cambridge, Massachusetts
We're Seeking a Customer Service Representative! OfficeTeam has an excellent career opportunity for an articulate, highly-skilled Customer Service Representative. Do you wish to take your social skills and put them to work to further the growth of an awesome business? This will be a fantastic next step in your career. Expect this role to exist within a dynamic and fast-paced working environment. This Customer Service Representative position is based in the Cambridge, Massachusetts region and is a long term temporary employment opportunity. Your responsibilities in this role - Handle incoming telephone calls - Contribute accurate, friendly customer service in a timely fashion - Be a part of business development by by actively cross-selling and referring customers - Field and send out send written business correspondence
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.
Apply for this job now or contact us today at 888.981.6731 for additional information.
All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.
© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
Req ID: 02180-0010347284
Functional Role: Customer Service
Postal Code: 02139
Compensation: $14.25 to $16.50 per hour
Requirements: - 2+ years' experience of proven performance in a goal-driven customer-focused environment desired - Comfort in pursuing resolutions to complicated customer inquiries using complex research methods - Critical thinking, problem solving, ability to work independently - Solid understanding of customer service - Proficiency with Microsoft Office required - Ability to interact effectively with internal and external partners and clients/customers - Customer service and office administrative skills - Solid understanding of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly - Strong communication skills, both verbally and in writing - A consistently positive approach to your work that is rooted in a businesslike professionalism - Strong computer skills including customer database systems We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today