Lahey Health Performance Improvement Operations Co-op NEU Student in Burlington, Massachusetts

Job Description

The Performance Improvement co-op Associate Project Manager will lead, facilitate, manage, and support teams charged with (re)designing processes critical to improving access, patient throughput, quality, and provider/colleague satisfaction. They will partner with a diverse set of both clinical and administrative stakeholder in order to successfully facilitate process improvement projects and activities across the health system.

Associate PMs will manage small improvement projects through the use of evidence-based process improvement techniques, including:

Lean Six Sigma

Continuous Flow


Value Stream Mapping

Process Engineering

Data Analysis & Reporting


Manage multidisciplinary, specialty clinic teams in order to improve operations through the following activities:

Analyze departmental workflows to identify improvement opportunities

Develop departmental standard operating procedures

Gather and evaluate data to monitor and sustain improvement activities

Develop reporting to manage operations

Develop and facilitate improvement projects within a department to improve patient throughput, control costs, and improve colleague, provider, and patient satisfaction


Advanced level of competency using Microsoft Office suite (e.g. Access, Excel, Word, PowerPoint, Outlook, Visio)

Comfortable learning new software tools for data mining


Develop effective communication methods to keep stakeholders informed about improvement/(re)design activities

Produce written and oral project updates for senior management and business leaders

Demonstrates professional interpersonal skills, and ability to interact with patients, healthcare providers and administrators

Conduct surveys, interviews, and process observations, team meetings, and training


Enrollment in a Bachelors Degree in Engineering or related field is required; Industrial Engineering preferred. Previous co-op experience preferred.



About Lahey Health

At Lahey Hospital & Medical Center, as one of the world's premier health care organizations, we provide superior health care leading to the best possible outcome for every patient. We exceed our patients' high expectations for service each day. We also help advance medicine through research and the education of tomorrow's health care leaders

We care for our patients with compassion and openness, unsurpassed expertise, a drive for continuous learning improvement, and with respect, caring, teamwork, excellence and commitment to doing our personal best.

Join our team and our mission of excellence by applying today!

How To Apply

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Lahey Health


Lahey Health is committed to equal opportunity. We recruit, hire, train and promote without discrimination due to race, color, religion, gender, sexual orientation, national origin, ancestry, marital status, age, disability, citizenship, veteran status, or any other protected job status. Lahey Clinic provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups. Please click here to view the "EEO is the Law" poster.