Geologics desktop support in Burlington, Massachusetts

desktop support

Category:

IT

Type:

Contract to Hire

Description:

Desktop Technician

Max pay $29.56

Temp to hire

9/80 work week – alternate Fridays off!

  • Supports computer users with installation of hardware/software and networking components to meet personal computer needs. Win 7 upgrades and deploy of new replacement machines. Diagnoses and troubleshoots problems with individual or multiple computer systems in order to maintain proper functioning; resolves issues including contacting and assisting vendors.

  • Conducts diagnostic reviews and produces error reports as requested by customers in order to identify and correct any problems. Assists with computer studies, projects, and implementation of policies throughout area of assignment.

  • Assists in the design and development of standardized operational management reports in order to identify issues or monitor computers.

  • Researches, analyzes, and provides hardware/software recommendations, ordering information, and other purchasing information to users to assist in purchasing necessary equipment.

  • Diagnoses and resolves moderate end-user hardware/software problems including remote access software.

  • Performs new computer configuration and coordinates the workstation upgrade/replacement process.

  • Participates in the deployment of new software platforms. Track user requests for

  • equipment, for information, and problem reporting by opening cases and keeping case histories current and complete.

  • Verify with the customer that the problem has been resolved and close case.

Skills Required

  • Working knowledge of computer hardware, software, and terminology.

  • BASIC problem solving skills. Must have good communication skills.

  • Good organizational skills.

  • Working knowledge or Remedy Ticketing system a plus.

  • Good working knowledge of computer imaging process

  • 4 years experience with HS Diploma, or 2 years with AA Degree

  • Some overtime

    MUST BE US CITIZEN - NO C2C NO 3RD PARTIES

Pls email resume to: gkushan@geologics.com

Grace Kushan Technical Recruiter, Geologics Consulting (303) 457-5235 gkushan@geologics.com

Location

Burlington , MA

Minimum Experience (yrs):

2+

Required Education:

Associates

Benefits: