Houghton Mifflin Sales Enablement - System Administrator in Boston, Massachusetts

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Date:Apr 5, 2018

Location:Boston, MA, US, 02110

Company:Houghton Mifflin Harcourt

Job Requisition ID: 12023

Additional Locations: Homebased, can be located anywhere in the East or Central regions.

Purpose of Role: The Sales Enablement Systems Administrator is primary administrator of various systems used by Sales and managed within the Sales Enablement organization. These systems include HMH’s Learning Management System (Saba), the Sales Hub (SAVO), an internal SharePoint site and other internal and external tools and software resources used by the sales force. The Systems Administrator will perform common administrative tasks such as resetting passwords, adding users, setting up courses, escalating issues to a vendor, pulling reports and providing troubleshooting services. In addition, the qualified candidate will also assist in testing upgrades, providing ways to increase the efficiency of administration processes, and create and update documentation when necessary.

Job Responsibilities:

  • Provide troubleshooting services for HMH and external systems and tools to the Sales Force (e.g. password resets, log in issues, browser related problems, tablet related issues, etc.) by phone, email, IM etc.

  • Manage users, courses and content as directed for HMH and external systems and tools (e.g. editing and posting documents, removing users no longer with HMH, replacing courseware, etc.)

  • Pulling, modifying and sending reports as requested

  • Creating and editing documentation on system functionality, troubleshooting techniques, best practices and other documentation as required

  • Testing system upgrades, providing QA, providing user experience feedback and other common QA and UAT functions

  • Participate in collaborative, cross-functional teams on projects that may include items such as system security initiatives, disaster recovery initiatives and other projects that may arise both planned and unplanned

Requirements:

  • Bachelor's degree in Computer Science or related field preferred

  • Minimum of 2 years' experience with Learning Management Systems, CRM systems or other Enterprise Software or SAAS administration

  • Preferred: • 4+ years of experience administering LMS’s, CRM systems, or other Enterprise or SAAS solutions in a high-tech environment

  • System Administrator Skills/Competencies

  • Ability to troubleshoot on common user technical issues via phone, email, instant messenger and other mediums

  • Ability to create and customize reports for various internal audiences from multiple systems

  • Ability to track and report on common trends and provide ways to increase efficiency of system management

  • Proficiency in creating and editing technical documentation relating to systems support

Software and Hardware

  • Technological expertise on iOS, Chrome, Android and other tablet devices and Smartphones.

  • Technological expertise in both PC and Mac systems

  • In-depth content expertise in technology integration within the K-12 education market

  • Moderate Proficiency in:

  • SAVO

  • GoToMeeting, GoToTraining, WebEx or other similar webinar technologies

  • Saba: HMH learning management system

  • SharePoint

  • Microsoft Office suite

  • Strong organizational and record keeping skills

  • Strong communication and collaboration skills

  • Strong documentation skills

  • Strong attention to details

  • Effective cross-functional communication and collaboration in a large, fast-paced corporation

  • High technical aptitude

  • Ability to learn new software and hardware quickly

  • Sense of urgency to resolve escalated inquiries

ABOUT US:

Houghton Mifflin Harcourt (NASDAQ:HMHC) is a global learning company dedicated to changing people’s lives by fostering passionate, curious learners. As a leading provider of pre-K–12 education content, services, and cutting-edge technology solutions across a variety of media, HMH enables learning in a changing landscape. HMH is uniquely positioned to create engaging and effective educational content and experiences from early childhood to beyond the classroom. HMH serves more than 50 million students in over 150 countries worldwide, while its award-winning children's books, novels, non-fiction, and reference titles are enjoyed by readers throughout the world.

For more information, visithttp://careers.hmhco.com

PLEASE NOTE:

Houghton Mifflin Harcourt is an equal employment opportunity employer and participates in E-Verify. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, gender identity, sexual orientation, protected veteran status, disability, or other protected group status.

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