Hard Rock International Restaurant Operations Manager in BOSTON, Massachusetts
Hard Rock International, spirited & authentic, a global brand that continues to expand around the world. Since 1971, passionate and talented business leaders have paved the way for the next generation of Hard Rock Cafe leaders to deliver authentic experiences that rock!
Hard Rock Cafe is seeking a talented Operations Manager reporting to the General Manager. Our operators are true entrepreneurs who manage large teams and multi-dimensional operations that encompass fresh, made from scratch ingredients, iconic bars, live music, phenomenal events, and rocking retail operations.
This is not just another “job opportunity”. So, the question is, “do you have what it takes to join the band?”
Serve as a mentor and coach to develop hourly staff members into Hard Rock brand ambassadors and industry leading customer service stewards
Demonstrate financial comprehension of the cafe’s budget and P&L
Leadership & Execution
Successfully run a department and/or cost center
Partner across all departments in an effort to support the team in consistent execution of all systems and processes to deliver all products and services to Hard Rock’s brand standards
Support senior management in building a highly functional hourly team who share a common vision and values surrounding the overall success of the Cafe
Execute established brand standards within the Rock Shop as well as think outside the box to harness potential opportunities to grow retail sales through both staff and guest interaction
Foster an environment of hospitality and customer service in which all team members put the guest first in every situation
Execute established standards for overall guest satisfaction that meet or exceed brand standards as determined by an objective ranking systems
Remain an objective observer of the standards of service to ensure guest expectations of the Brand & Cafe are upheld
Ability to engage with guests in regards to music both current and past
Support senior management in attracting and retaining the most exceptionally talented people available in the market and place them in positions that leverage their skills and expertise for maximum impact
Clearly define goals and expectations for team members using performance review tools and hold your team accountable for successful performance
Support staff development and advancement along well-defined career paths
Training & Applying Expertise
Serve as a Service Coach developing, implementing, and executing training & developmental programs for all individuals under his/her stewardship to drive continuous improvement and employee retention
Possess a self-motivated approach to his/her own personal and professional growth.
Got What It Takes To Be In The Band?
3+ years in an Operations Managerial role with high volume exposure in a full- service restaurant
Genuine enthusiasm and aptitude for serving people
Excellent verbal and written communication skills
A High level of business acumen and common sense
Strong problem solving skills through ability to diagnose and implement solutions
Strong communication and listening skills, excellent speaking, reading and writing.
The ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organization.
Multiple language abilities a plus, fluency in English required.
- Hard Rock International
Hard Rock is a cultural icon, with over 35,000 Hard Rockers, more than 190+ venues in 58+ countries, including Cafes, Hotels, Casinos, and Live Music Venues. Hard Rock International is one of the most globally recognized companies... and now, you've found us!
Here, you need to be really great at what you do and have a passion for producing top quality work.
This place is revolutionary... Why? Because you can be who you are - because who you are defines you. If you're searching for a place that has a passion for hospitality and music, work with the best in the industry, add value to the business, and mark your place in music history.
Passionate, Irreverent, Democratic, and Unpredictable this is what makes up WHO WE ARE at Hard Rock International.
Hard Rock International participates in E-Verify.
Requisition Number: 2018-3882
External Company Name: Hard Rock Cafe International (USA), Inc.
External Company URL: www.hardrock.com