IBM Lead User Researcher in Boston, Massachusetts

Job Description

This position can be located in EITHER the Research Triangle Park (RTP), NC or San Francisco/San Jose/Foster City, CA areas

Enterprise software doesn't have to be boring. And designing enterprise software doesn't have to be boring either. The IBM Hybrid Cloud Design Organization needs an experienced researcher who deeply cares about creating an experience-first culture today, and enjoys mentoring other User Researchers. This is an opportunity to lead other Researchers to further developing their skills, and grow in plying their trade.

We don't wait until we have to change. You will join this journey and work alongside many other designers and IBMers to tell the narrative of our company. You understand that the creation and destruction of paper and pixels always centers on one thing - humans. Our purpose is to be essential. Essential to our users. Essential to our colleagues. It's going to be hard but that's why you are here right?


Join the first group of dedicated user researchers in IBM! We work within product teams and across entire portfolios to make IBM products better for our users. Our work includes activities like usability tests, interviews, diary studies, customer site visits, design jams, surveys, and data analysis to uncover latent user needs and expectations.

The best thing about working in Hybrid Cloud Design is the people we work with. In joining our User Research team, you'll be in the company of craft-beer brewers, aviation lovers, and Left Shark fans. We've got yoga teachers, turtles, and terrariums.

Our group is made up of those with years of deep research expertise and brilliant university hires using new tools and methodologies. We share our methods and tooling across IBM, and continually teach each other new and best practices.


You're an experienced User Researcher with proven skills uncovering unarticulated user needs and connecting those to business goals. Your insights will be used across the world by hundreds of thousands to build, deploy, and manage apps used by millions (no pressure!).

You should be passionate about identifying and connecting with our target users, and becoming their advocate to influence our products to meet their needs.

You can collaborate effectively with product management, engineering, and remote teams. You can demonstrate leadership, technical curiosity, and tenacity. You're comfortable partnering with some of the leading technologists in the fields of cloud and cognitive computing.

You’re a research wizard, so free to shoot your LinkedIn profile over too. Don't buy a suit for an interview because we will show up wearing t-shirts. Plus we won't even know if you are wearing one if our first conversation is on the phone.


#research #product #user #portfolio #usability @caffeinate_adam #diary #design #latent #dendogram #methodology @ibmdesign #cognitive #agile #UX

Required Technical and Professional Expertise

A minimum of 5+ years’ experience in the following….

  • Demonstrated success turning generative and evaluative research insights into design recommendations that align with core business goals

  • Conducting research throughout the entire product development lifecycle

  • Experience working with enterprise software (agile/continuous delivery desired)

  • Experience managing projects involving cross-functional teams

Preferred Tech and Prof Experience

  • Must be able to create a dendrogram on an etch-a-sketch with your eyes closed

EO Statement

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.