CompuCom Lead Tech Support Analyst - iMAC in Boston, Massachusetts


Lead Tech Support Analyst - iMAC


Ref No.:


Boston, Massachusetts

Did you know that Gartner positioned e at X at cell at as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today!

This is a LEAD Tech position with a highly distinguished client. This Lead will manage 5 other resources and perform daily tasks as well as handle escalations as the first point of contact for the client. We are looking for someone with iMac experience as well as technical skills.

Major Job Duties:

  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware

  • Maintain, analyze, and troubleshoot, software and computer peripherals

  • Set up, configure and add all hardware

  • Assist Corporate Deskside Support Technicians with large IMACs

  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention

  • Provide technical support to end users via telephone

  • Back up and burn end user data

  • Assist in developing and documenting improvements to current processes

  • Assist coworkers in resolution of end users’ technical issues

  • Assist coworkers in the execution of established processes and escalations


  • 5-7 years of hands-on technical knowledge of laptop and desktop design and software installation required

  • Familiarity with standard tech support concepts, practices, and procedures

  • Experience and judgment to plan and accomplish goals

  • 1 to 2 years’ experience in a break-fix environment

  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)

  • Strong verbal and written communication skills

  • A certain degree of creativity and latitude required

  • High School Diploma or GED required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. * e at X at cell at ™ Supports Equal Employment Opportunity* e at X at cell at ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit at