Liberty Mutual Knowledge Management Consultant in Boston, Massachusetts

Advance your career at Liberty Mutual - A Fortune 100 Company!

As the Knowledge Management Consultant you’ll ensures that information is appropriately gathered, analyzed, stored, shared, reviewed and updated in line with business requirements. You will be responsible for maintaining and optimizing Library content, which includes improving usability, readability, advanced use segmentation & engagement and improving the sites content discovery. The Knowledge Management Consultant will research, develop and implement knowledge management practices as they apply to organizational culture, operational processes, and technology. Manage projects, or workstreams within a larger project, that are non-cyclical and varied, aligning with the project management life cycle (initiating/defining; planning; executing; close-out) and supporting business priorities. This role may also perform some project work, such as research and analysis and work under limited direction from manager on more complex tasks.


  • Monitor and maintain an effective change control process to ensure all content is relevant and compliant to policy, procedures and standards.

  • Review Reference Guides and process documents as new materials are developed.

  • Design and deploys tools, workflows, job aides to support new or existing practices and procedures to ensure consistency in appearance and content.

  • Identifies appropriate delivery methodologies based on audience learning styles, nature of content to be delivered within the context of business needs and constraints.

  • Explores new methods for delivering content in relevant ways to include text, video, and other emerging options such as gamification

  • Seeks feedback to ensure materials are developed as required and to identify improvement opportunities.


  • Knowledge Management skills and behaviors normally acquired through a related bachelor's degree (or equivalent) experience and 5 or more years related work experience.

  • Experience with the Verint Knowledge Management system a plus.

  • Advanced analytical/problem solving and research skills.

  • Effective communication skills for delivering content feedback, writing reports/proposals and making presentations.

  • Ability to work independently and lead others during projects.

  • Proficiency with spreadsheets and data base software.


We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please visit:


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Strategy & Planning

Title: Knowledge Management Consultant

Location: MA-Boston

Requisition ID: 94755

Other Locations: US-WA-Seattle, US-TX-Plano, United States