Tech Data - US HP Field Services/Support Engineer II - Boston, MA in Boston, Massachusetts

Do you have a passion for installing, configuring, and troubleshooting systems and servers?

Our HP Field Services/Support Engineer designs, analyzes, plans and modifies internal company systems and servers. Our team specializes in developing and evaluating systems and servers performance criteria and measurement methods.

Here at Tech Data we believe in excellence, so join our winning team today!

Learn more about Tech Data Global Lifecycle Management Services by watching our video!

Principal Responsibilities

  • Provides technical data/voice support to users

  • Performs broad, moderately complex assignments for a client’s environment at the customer’s location or in a data-center that require originality and ingenuity, using appreciable latitude.

  • Provides technical support to external clients and interpret customer reported problem(s).

  • Analyzes network needs and recommends changes in design and/or procedures

  • Contributes to the design of data/voice network architectures and integrations

  • Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings

  • Installs, configures, tests, and troubleshoots network hardware and software

  • Establishes secure environments for networks being installed

  • Gathers statistics on performance capacity and availability

Job Level Specifications

  • Thorough knowledge and frequent application of technical standards, principles, concepts and techniques.

  • Develops solutions to a wide variety of problem and works on projects requiring evaluation and analysis. Applies technical knowledge, concepts or theories when determining which solutions are best applied.

  • Work is performed independently requiring judgment and discretion. May receive limited guidance for new assignments. Work may be reviewed for overall technical adequacy.

  • Interacts mostly with internal company contacts. May represents department across organization or externally on projects.

  • Actions impact the completion of milestones within a project. Failure to accomplish work or erroneous decisions may result in delays to portions of a project and allocation of additional resources to remedy.

Experience

  • 3-5 years with bachelor's degree or equivalent

  • 1-3 years with a Master's degree

Education/Certification

  • Bachelor's degree or equivalent experience

Distinguishing Characteristics

  • (Preferred) - HP Server/Storage,

  • (Plus) - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.

  • Travel for training and client support typically 10 – 20%

  • CCNP or equivalent level certification in progress

  • Intermediate experience in Cisco routing, switching and wireless networks

  • Intermediate experience with Cisco ASA firewalls and client VPN devices

  • Intermediate experience with IPSEC and B2 tunnel configuration

  • Intermediate experience with services such as DNS, DHCP and WINS

#LI-POST

Requisition Number: 2018-20443

Weekly Work Hours (# of hours): 40

Shift (8-5,11-8, 1st, 2nd, etc.): 8am - 5pm

Relocation Assistance Available: No

Working Time: Full-Time

External Company Name: Tech Data Corporation

External Company URL: www.techdata.com

Street: Remote Location