Tech Data - US HP Field Services/Support Engineer I - Boston, MA in Boston, Massachusetts

Job Summary: Designs, analyzes, plans and modifies internal company networks. Tests and analyzes network facilities, including network control software, routers, switches, lines, modems, adapters and servers. Ensures optimum integration level of software products, infrastructure, and data based on business needs, communications systems, and evolving technologies. Develops and evaluates network performance criteria and measurement methods. Provides basic technical support / part replacement and problem resolution for external clients at a customer’s location or data center environment. Such activities may include the following as well as other duties as assigned:

Principal Responsibilities:

Provides technical data/voice support to users

Work may be performed at a customer’s location or in a data center environment.

Performs data/voice troubleshooting to isolate and diagnose network problems

Analyzes network needs and recommends changes in design and/or procedures

Contributes to the design of data/voice network architectures and integrations

Evaluates data/voice hardware and software requirements and capabilities and makes appropriate recommendations based on findings

Installs, configures, tests, and troubleshoots network hardware and software

Establishes secure environments for networks being installed

Gathers statistics on performance capacity and availability

Job Level Specifications:

Foundational knowledge of technical principles, concepts and standards acquired via academic instruction and/or relevant work experience of substantially the same level.

Develops solutions to defined tasks, typical problems and projects appropriate in scope and complexity. May be solved by the application of specialized technical knowledge, concepts or theories.

Work is usually performed independently and requires the exercise of judgment and discretion. Receives initial direction and work may be reviewed for accuracy and quality.

Interacts mostly with immediate management, project leaders and other professionals within the department or function.

Actions typically affect own work assignments and department but erroneous decisions or failure to accomplish work may require some assistance or resources from within the department to remedy.


Typically less than 2 years with bachelor's or equivalent


Bachelor's degree or equivalent experience

Distinguishing Characteristics:

Preferred - HP Certifications

Plus - VMware VCP, Cisco UCS, Network+, Server+, HP-AIS, Nimble, Riverbed, NetApp, Radisys.

Travel for training and client support typically 10 – 20%

Cisco CCNA or equivalent level certification preferred

Experience supporting IP routing, switching and network protocols

Working knowledge of Cisco routers, switches and wireless access points

Experience troubleshooting physical and logical network connectivity issues

Lominger Competencies:

Price of Admission

15: Customer Focus 29: Integrity and Trust


61: Technical Learning 1: Action Oriented 51: Problem Solving


Requisition Number: 2018-20440

Shift (8-5,11-8, 1st, 2nd, etc.): 8am - 5pm

Relocation Assistance Available: No

Working Time: Full-Time

External Company Name: Tech Data Corporation

External Company URL:

Street: Remote Location