Staples Print & Marketing Shops Sales Supervisor in Woburn, Massachusetts
Position Summary : Copy & Print Sales Managers work in high volume Staples Copy & Print shops. This role is primarily responsible for build relationships with new and existing business customers with the goal of providing total copy and print solutions as well as enhancing the sales capabilities of all Copy & Print associates.
Drive profitable sales in Staples’ Copy & Print shops through a focus on in store business development and growth.
Grow copy & print customer base by actively prospecting and building relationships with business customers.
Utilize Salesforce.com to for communicate and manage best customers via phone or in store meetings
Partner with an outside Account Manager to increase sales activity, conduct account reviews and strategize ways to increase sales and customer retention
Develop a sales culture in store (referrals, lead generation, up-selling & great customer service) focusing on identifying top business customers in order to provide them with an ongoing total print solution
Maintain and support existing accounts and ensure all levels of service and quality are being met to customer’s expectations
Develop, coach and mentor store associates to achieve results and build strong customer relationships
Consistently find ways to ensure associates are satisfied and recognized for wins
Determine sales growth opportunities within existing business customers
Maintain adherence to all company policies and procedures; Perform other related duties as assigned
Essential Skills and Experience :
Managing Execution: delegates responsibility and conveys clear expectations
Focus on Service: identifies and anticipates customer requirements, expectations and needs
Engage and Inspire: projects a positive image and serves as a role model to other’s
Developing Others: provides feedback, coaching, and guidance to enhance others development
Building Relationships: relates to people in an open, friendly, accepting manner
Leveraging Diversity: creates a respectful and inclusive environment
Results Orientation: demonstrates a strong drive to achieve meaningful results leveraging sales data and metrics
Adaptability: adapts appropriately to competing demands and shifting priorities
Proven experience developing relationships with new and existing customers leading to profitable sales
Basic Computer Skills
Preferred Skills and Experience:
Bachelor’s Degree in Business Administration or related field
Two to four years progressive retail or printing industry experience, preferably in a supervisory capacity
Results oriented, self motivated, and driven by both financial and career opportunities
Experience selling in a copy and/or print environment
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.