Doble Engineering Co Product Support Engineer in Watertown, Massachusetts

Description

Doble is currently seeking a Product Engineer who will interact with Doble clients worldwide. Based in our Watertown, Massachusetts office, the successful candidate will be a highly organized, self-directed individual. The Product Engineer will interact with customers and all levels of management and employees throughout the organization, both domestic and international, necessitating strong communication, technical and customer service skills.

Essential Job Functions

  • Providing hardware/software troubleshooting support for clients on various Doble High Voltage (10 kV) Products:.

  • Troubleshoot to system/board level components and execute a repair/replace strategy.

  • Analyze failure modes and corrective actions for frequently reported test instrumentation problems. Conduct investigations to determine the level of escalation for Doble product M-Series reported issues.

  • Make recommendations on improvements to all Doble M-Series instruments.

  • Act as the “Go to Person" for all hardware related issues.

  • Provide reports (metrics) and tracking procedures to management to ensure a high level of customer satisfaction.

  • Edit, approve and create orders in database system and ensure equipment has on-time delivery.

  • Related duties as assigned.

Qualifications

A. EDUCATION

  • Bachelor’s Degree in Electrical Engineering.

B. EXPERIENCE

MUST HAVE:

  • 3-5 years’ experience in the field of Electrical Engineering.

  • Strong background and experience troubleshooting analog and digital circuitry is preferred

  • Strong computer skills, specifically Microsoft Office

  • Strong Customer Relations Skills

  • Understanding of programming to help with database search engine

  • Ability to express ideas clearly in both written and oral communications

KNOWLEDGE, SKILLS and ABILITIES:

  • Strong computer skills, specifically Microsoft Office

  • Strong Customer Relations Skills

PHYSICAL REQUIREMENTS:

While performing the duties of this job the employee is often required to stand, sit, use computers, read, write, type, use fax machines, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with suppliers, co-workers and customers. Reasonable accommodations may be made to enable individuals to perform the essential functions of this job.

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

Doble Engineering Company will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.

Requisition Number: 17-0077

Post Date: 10/4/2017

Title: Product Support Engineer

Employment Type: Full Time

City: Watertown

State: MA