Yardi Systems Senior Operations Compliance Specialist in Waltham, Massachusetts

Yardi Systems in Waltham, MA is searching for a full time Senior Operations Compliance Specialist to join their growing office!

Under general supervision, the Senior Operations Compliance Specialist performs vendor screening processes for property owner/manager clients to ensure vendors meet required compliance criteria. The Senior Operations Compliance Specialist will use a variety of resources to conduct criminal background records and verification of insurance. This position will interact with clients and vendors on a regular basis to report on compliance status, respond to inquiries and address concerns or issues. This role is required to work within the set Yardi guidelines for Vendor Compliance, as well as, the Insurance Industry Regulations (IIR), and any applicable local, state and federal regulations.

ESSENTIAL RESPONSIBILITIES:
Effectively responds via phone and fax to a high volume of vendor inquiries regarding compliance, and provides appropriate follow up and resolution
Accurately and efficiently performs and processes vendor screenings (e.g., criminal, insurance, and other) utilizing in-house applications and internet web sites
Examines Certificates of Insurance and Endorsements for completeness, accuracy, and conformance to client requirements and uploads certificates into the system
Follows-up with insurance agents to verify policy coverage and cancellations, and interprets/verifies policy coverages, changes or renewals
Partners with the Manager, Vendor Compliance in creating documentation and process flow for internal procedures for the newly formed Vendor Compliance department
Facilitates training of new hires and junior staff members to ensure proper software utilization and client satisfaction
Provides detailed and accurate reviews, ensures accurate tracking of communications and follow up of all inquiries and/or disputes via Yardi’s compliance tracking system
Follows-up to ensure appropriate action is taken to resolve outstanding inquiries or problems
Understands the protocol and processes for all aspects of a resolution process
Understands and complies with company compliance and practices, safeguards, policies and legal compliance regulations
Achieves productivity standards while maintaining the highest level of service and client satisfaction
Assists with additional special projects as needed

EDUCATION/QUALIFICATIONS/EXPERIENCE DISTINCTIONS:
Minimum Associates degree or equivalent experience
Five plus (5+) years’ experience in commercial insurance
Demonstrates an ability to mentor, coach and train other team members
Property & Casualty license preferred
Multifamily industry experience strongly preferred
Demonstrated excellent telephone and written communication skills

REQUIRED SKILLS/ABILITIES:
Excellent written and verbal communication skills
Professional phone demeanor
Proficiency in Microsoft Office Suite
Aptitude to learn and apply new technology
Ability to meet deadlines and manage multiple priorities in a fast-paced environment
High attention to detail and strong organizational skills
Team oriented

DESIRED SKILLS/ABILITIES:
Drive for excellence; thrive on procedures, precision and quality
Experience using a consumer service (“CRM”) or sales database system
Knowledge of the Fair Credit Reporting Act as it relates to resident screening
Knowledge of credit reports and civil and criminal record terminology

Yardi Systems is a successful independent software company with a proven history of growth and market leadership in the multi-billion dollar global commercial real estate industry. We employ talented, motivated and innovative people that are focused on delivering superior solutions to our clients and are passionate about working with other highly skilled professionals in team environments.

If you are seeking an opportunity to join a winning team, work with the latest Microsoft technologies and develop your career, then Yardi Systems is the place for you. We have a pleasant and casual work environment, competitive salaries, and a comprehensive benefits package. Our corporate culture stresses integrity, respect, trust, responsibility, and fun.

EOE Race/Gender/Disability/Vets