Granite Telecommunications Premier Project Analyst in Quincy, Massachusetts

Granite Background & History

Granite is one of the premier communications services provider to businesses across the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.2 billion in revenue with more than 1,700 employees and is headquartered in Quincy, MA just off I-93 and directly next to the North Quincy T Station on the Red Line. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the “Healthiest Companies” in Massachusetts. Our Quincy office has an onsite dining facility and a fully equipped state of the art gym that offers daily Cross Fit, Mixed Martial Arts, and Yoga classes available to employees at zero cost.

Granite’s philanthropy is unparalleled with over $6 million in donations last year to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer’s Association to name a few,

We have been rated a “Fastest Growing Companies” by Inc. Magazine past ten consecutive years in a row (2007-2016).

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

General Summary of Position:

We are seeking business-oriented, customer service driven professionals to provide high quality service to Fortune 500 level customers.

Duties & Responsibilities:

  • Daily test calls ensuring there are no problems with lines converting to Granite
  • Updating naming convention in Cornerstone
  • Using excel on a daily basis, pulling and reading CSR’s
  • Opening MAC tickets: Including disconnects, feature change, DL listing and others
  • Extracting phone numbers from ILEC invoices
  • Learn to read invoices from Verizon, Bellsouth, Qwest and others
  • Update customer account and billing information, reading CSR to ensure lines are billing correctly

Required Qualifications:

  • Bachelor’s Degree

Preferred Qualifications:

  • Excellent customer service skills
  • Excellent interpersonal and communication skills
  • Ability to meet deadlines
  • Ability to work under pressure
  • Excellent problem solving skills
  • Strong multi-tasking and organizational skills
  • Ability to work independently as well as in a group

Location: Quincy, MA (HQ)

Job Code: 1973

# of Openings: 1