State of Massachusetts Business Analyst in Quincy, Massachusetts

The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

  • Work closely with the Director of Vendor Operations by providing support and back up in all areas under the Director’s purview.

  • Conduct comprehensive analyses and produce reports on the short and long term financial condition of the Customer Service and Member Cards Contracts and related ISAs.

  • Responsible for timely processing of monthly invoices from MH Cards and Customer Service vendors.

  • Assist in the development of RFR, contracts, amendments, statements of work, business requirements and task orders.

  • Assist in the implementation of contract deliverables resulting from a solicitation

  • Participate in MHO/Vendor Operations meetings including project planning meetings, meetings with contractors and internal MH stakeholders.

  • Develop and maintain a budget for postage use associated with work under the MH Customer Service and MH Member Cards contracts.

  • Monitor daily, weekly, quarterly, and annual reports of activity under the contracts – including periodic incident reports.

  • Work with the Contracts office to maintain organized records of content useful to the Contract Office obligations on a shared drive and on hard copy media as determined Contract Office leadership.

  • Interact and build collaborative relationships with internal/external stakeholders as necessary.

  • Respond to issues raised by vendors in Contract Office purview and escalate to leadership as needed.

Special Requirements:

Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

Pre-Hire Process :

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit

  • Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.

This requisition will remain open until filled; however, first consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.


I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.**

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

NOTE: No substitutions will be permitted for the required (B) experience.

An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

Job: *Administrative Services

Organization: *Exec Office Of Health and Human Services

Title: Business Analyst

Location: Massachusetts-Quincy - 100 Hancock Street

Requisition ID: 1700054A