Amazon.com Head of Global Technical Support in North Reading, Massachusetts
Amazon is looking for a senior leader of the Amazon Robotics Technical Support (ARTS) group. ARTS is a global team, comprised of highly skilled engineers and managers in the US and Europe. The group is responsible for the performance and reliability of the most advanced robotic systems supporting Amazon’s core business. This is a critical leadership role with significant visibility and impact.
In this role, you will have full ownership of the Technical Support function. You will drive long-term strategy, execute on plans, develop processes and partnerships, maintain internal customer relationships, build a talent strategy and guide, mentor and coach individuals and leaders. You will champion data-driven decision making and be passionate about improving the metrics for your business.
7+ years’ experience managing technical teams
Experience managing managers in a large organization
Functional experience in a Technical Services or Support role
Demonstrated ability to attract, develop and retain top talent
Strong written and verbal communication skills
Ability to travel up to 25%
A Bachelor’s degree or equivalent from an accredited university
Strong operational, analytical, technical and relational skills
Process and workflow development experience
Experience with traditional support systems, including case management, knowledge base and problem management.
Ability to handle changing priorities in a fast-paced environment
MBA or Masters’ Degree in a technical discipline
AMZR Req ID: 586066
External Company URL: www.amazon.com