Citizens Bank Fraud Operations Specialist in Medford, Massachusetts


This role is responsible for collecting, reviewing, responding, and analyzing data and/or documentation and to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements in a fast paced environment. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various methods, procedures, and knowledge of the business unit’s product(s) and system application(s).

This role performs routine, analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May perform other such duties as assigned including trouble shooting operational issues. May train more junior team members. May participate in projects requiring coordination with other teams. May serve as primary contact with vendors and/or other business units. Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications.



  • 2+ years experience in analysis, financial services industry or business

  • 2+ years proficiency in PC skills and MS Office (Word, Excel, and PowerPoint)

  • Organization skills

  • Solid ability to multi-task

  • Solid customer service skills

  • Solid analytical skills

  • Solid knowledge of department computer applications and systems

  • Solid written and verbal communication

  • Capacity to work independently


Associate Degree Preferred

Work Schedule :

Tuesday, Wednesday, Thursday, Saturday, Sunday 4:00pm to 12:30am / Off Monday’s and Friday’s.

Equal Employment Opportunity

It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

Equal Opportunity & Affirmative Action Employer Disabled/Veteran

Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.