Hallmark Health Care Management Associate in Medford, Massachusetts
Care Management Associate
Department:PHO Case Management
Job Details:This position will provide operational, patient and provider engagement support to the Care Management Team. Care Management Associates are integral members of the clinical team at Hallmark PHO. They work with Care Managers to directly impact patients by promoting and sustaining self management strategies; supporting lifestyle change, facilitating achievement of health-related goals and preventing exacerbations of chronic illnesses and readmissions. The Care Management Associate supports patient enrollment and ongoing patient Care Management activities within the Care Management Team. The successful candidate must possess strong organizational and communication skills and the ability to work independently, with minimum supervision, as well as be able to support the management of multiple priorities with significant attention to detail for completion of both verbal and written internal and external communications.Bachelor's degree preferred in related areas such as health sciences, health care, customer services, administration etc. but will consider extensive health care experience in place of a degree. Must commit to completing a comprehensive outreach education certification program course (as defined by supervisor) within the first year of employment. 3-5 years' experience in customer service in healthcare; administrative experience a plus. Knowledge of medical terminology strongly preferred as well as strong working knowledge and proficiency of business software (Microsoft Office).