Brookline Bancorp, Inc. Assistant Branch Manager - Medford, MA in Medford, Massachusetts

Assistant Branch Manager

Brookline Bank is looking for an experienced, energetic Assistant Branch Manager to join the Team in our Medford Square Branch.

Principal Objective

Assistant Branch Manager is responsible for working closely with the Branch Manager to assist with all functions of a retail branch. Increases branch revenues, sales and customer satisfaction while minimizing operating losses. Partner with the Branch Manager to promote, mentor and coach branch colleagues to achieve individual sales goals and customer satisfaction success. The Assistant Branch Manager must lead by example in contributing to the branches overall success. Identifying customer’s financial needs and delivering solution by offering our products and services to meet their needs. Fosters a positive, motivated, diverse team environment. Responsible for implementing and monitoring compliance of Bank standards, policies and procedures as well as regulatory requirements. Acts on behalf of the Branch Manager in their absence.

Principal Duties and Responsibilities

  • Proactively deepens existing relationships by uncovering needs. Need based selling. Develops new customer relationships capitalizing on in-bound inquiries and outbound business development.

  • Participates with the branch manager to develop a sales plan, implement sales activities and distribute and monitor branch sales results and overall goals.

  • Educates customers with all products and services and alternate delivery channels such as; On-line Banking, Bill Pay, Mobile Banking, ATM and Cash Management services.

  • Assist in managing branch operations, branch security, and audit and compliance procedures; including Overdraft Exception Handling, Branch Audits, and Monetary Instrument Logs.

  • Research, resolve and follow through on all customer problems and inquires

  • Thorough knowledge of all consumer-lending products

  • Interviews consumer loan applicants, performs analysis, follows through with documentation and closes all consumer and equity loans and lines.

  • Consistently adhere to the bank policies and procedures regarding account sales, branch operations, security, compliance and regulatory.

  • Provide coaching and on the job training to colleagues on an “as needed” basis in areas of account opening, error resolution and customer service. Document sessions as appropriate and communicate with Manager.

  • Completes annual evaluation process on all platform staff employees.

  • Participates with the Branch Manager on human resources activities such as branch scheduling, interviewing, hiring, disciplinary actions, and termination.

  • Other projects and assignments as required

Job Specifications (Skills, Knowledge and Abilities Required)

  • Minimum of two years supervisory experience, banking industry preferred.

  • Strong sales, management and team leadership background.

  • Extensive experience working with commercial customers and commercial lenders.

  • Proficient knowledge of Cash Management products.

  • In-depth knowledge of bank operations, systems, and compliance

  • Excellent oral and written communication skills.

  • Excellent customer service and interpersonal skills with a strong customer focus.

  • Strong computer skills and experience in word processing, spreadsheet and other presentation and reporting functions.

  • Knowledge of Microsoft Word, Excel and Power Point.

  • Cold calling and outside business development experience.

  • Perform all duties in compliance with BSA/AML regulations.

Behavioral Skills

  • Consistently demonstrate behaviors associated with Brookline Bancorp’s Core Four values: adaptability, accountability, leadership, and teamwork.

We offer a competitive pay rate, excellent employee benefits and a great working environment.

It is the policy of Brookline Bancorp, Inc. and its subsidiaries to comply with all federal and state laws including, but not limited to, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability.

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