Interstate Hotels & Resorts Group Rooms Coordinator in Danvers, Massachusetts
As Group Rooms Coordinator, you will supervise and handle all telephone inquiries and reservations to provide efficient, accurate, and courteous reservation services and telephone solicitations while maintaining on-going communication with group sales and the front desk in room status and group information.
Group Rooms Coordinator functions;
Answer telephone promptly and courteously. Enter guest reservations into the computer system quickly and accurately segmenting reservations into the appropriate category while using the hotel's selling strategy and knowledge of all rates, package plans, and hotel services, in order to close out sale and upsell the hotel as appropriate.
Maintain good relations with all guests and know and implement procedures for giving special attention to VIPs and special Club members (e.g. Marquis Members etc).
Ensure the following group functions are completed in an accurate and timely fashion:
Entering Group rooms blocks
Building Group Masters
Entering Group Rooming lists
Preparing special billing and coding of VIP's
Entering rooming list changes and billing changes
Complete blocking of room requests
Preparing for weekly Forecast Meeting
Communicating with Sales Managers and front desk on status of group information (i.e. create folder for each group for tracking and information.)
Keep updated file on all upcoming groups
Cleaning of ques twice daily (if applicable)
Process travel agent commissions
Review no shows from previous night
Keep credit card deposits up to date
Maintain a working knowledge of the sales and front office areas, credit policy, different room types and hotel services.
Change and cancel reservations as guest requests. When canceling a reservation with deposit, ensure proper coding in reservation is done to advise on status of deposit.
Take reservations for suites, properly filling in necessary information and blocking rooms. Complete Agent Phone Report and any other reservations reports.
Report rate resistance and all problems to Direct Transient Sales or Supervisor.
Be familiar with duties of the Director, Transient Sales such as forecasting, coding, closing out and restricting dates, checking arrivals/departures.
Answer letters, send brochures and information in response to guest requests, printing of confirmations and checking mailboxes.
Participate in hotel committees and task force opportunities.
Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.
If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.
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Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.