Bain & Company Inc Specialist, Knowledge Management (Consumer Products & Retail) in Boston, Massachusetts

Knowledge Specialists belong to our “Product, Practice & Knowledge” department, whose primary task is to lead Knowledge Management activities globally for Bain. Knowledge Management is critical to harness the best of our consulting staff’s individual and collective expertise, and to make it available to our broader firm. The ultimate objective of this group is to help partners to be commercially impactful, and teams to be effective and efficient at serving their clients. As such, Knowledge Specialists play a critical role in supporting Bain’s ability to deliver outstanding insights and results for our clients.

This position is a full-time position supporting our Consumer Products (CP) & Retail practice areas in the Americas, reporting to a Practice Area Manager in Toronto, and sitting within a larger global Practice Team.

  • Coordinates and manages the capture and sharing of Bain’s knowledge base within the Consumer Products & Retail practice area in the Americas

  • Captures case-related information from client development and case team efforts into Bain’s global intranet platform. This includes the capture, processing and codification of case summaries, proposals, case examples, capability and product insights, tools and templates, as well as the meta-tagging of case information to facilitate user searching

  • Contacts client case teams and practice affiliates to understand projects in the CP and Retail sectors and solicits best content to fill ongoing practice content needs

  • Coordinates with other Knowledge Specialists to identify cross practice content priorities and works as part of a team to help capture and codify relevant materials

  • Contributes to periodic product and credentials updates: identifies priority Bain cases, executing research and analysis, codifying case examples and packaging insights, in a manner consistent with Bain’s professional standards guidelines

  • Manages, designs, and maintains Practice Area site(s) on Bain’s intranet; ensures priority insights are represented and identifies content gaps on the PA sites.

  • Reviews Knowledge Management and other relevant progress metrics to improve how Bain captures and shares its intellectual property (IP)

  • Helps identify leading Bain experts on key topics within the practice area

  • Provides support to Partners and other members of the consulting staff on selling and serving activities

  • Helps arm client development and case teams with the “latest and greatest” Bain capability and industry perspectives

  • Maintains and shares knowledge of affiliates and experts within Americas Consumer Products & Retail

  • Assists with proposal development in select situations e.g. customized experience slides

  • Supports the Americas Consumer Products & Retail Practice Area Managers as they in turn support and/or drive the development of Practice Strategy and the management of Practice Operations

  • Contributes to the development of the annual practice strategic plan and budget for region

  • Tracks and analyzes underlying drivers of practice revenue growth

  • Supports content planning and logistics for annual practice meetings

  • Assists with practice affiliate communication, including preparation for experience sharing calls

  • Updates affiliate distribution lists and tracks experts

  • Supports Bain brand building efforts, as needed (in coordination with Marketing)

  • Supports new product development and deployment efforts, as needed

  • Manages new content processing and updates to Intranet

  • Ensures internal product teams have best content at the beginning of the effort

  • Collects input on further product needs as expressed by Bain consulting teams

  • Serves as a member of Bain’s global Product, Practice & Knowledge team, acting in accordance with Bain’s Operating Principles:

  • Contributes as a member of a larger team (e.g., participates in Product, Practice & Knowledge group projects, training, experience sharing, mentoring and other initiatives)

  • Regularly communicates issues and progress to Practice Area Manager as required (including quality control of junior team member’s output)

  • Demonstrates flexibility with the changing demands of industry, the Leadership team, commercial demand for varying products

  • Liaises with others as necessary, including members of other global services departments

  • BA, or equivalent undergraduate degree required with strong academic credentials

  • 3+ years of experience in a professional services firm environment, or in a Consumer Products or Retail company, with exposure to one or more of the following functional disciplines: knowledge management, consulting, marketing, research, finance, strategic planning, business development, product development, and/or project management

  • Interest in the Consumer Products & Retail sectors, coupled with some existing awareness of sector trends and players strongly preferred

  • Passion for business issues; ability to grasp complex topics as relevant to the Consumer Products & Retail sectors

  • Attentive to detail and very organized

  • Intellectual curiosity and thirst for learning

  • Strong problem solving and analytical abilities

  • Ability to self-motivate and work autonomously, whilst appreciating guided coaching

  • Superior customer service attitude and ability to contribute on a team

  • Positive mindset; high levels of energy and enthusiasm

  • Excellent written and verbal ability

  • Strong communication and presentation skills – ability to engage with senior business executives

  • Strong proficiency in Excel, Microsoft Power Point, and Word

External Job Title: Specialist, Knowledge Management (Consumer Products & Retail)

ID: 2017-2475

Post: External Career Portal: 7/17/2017

External Company Name: Bain & Company Inc

External Company URL: