Beth Israel Deaconess Medical Center Senior Business Partner - Employee Relations in Boston, Massachusetts

Senior Business Partner - Employee Relations

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Job LocationBoston, Massachusetts

Req ID 21624BR

Department Description: This role will be providing Employee Relations support to various departments within the hospital.Job Location: Boston, MAReq ID: 21624BRJob Summary: The Senior Business Partner, Employee Relations provides leadership and direction on divisional and organizational projects and programs for their client groups. Provides expert consultative support for leadership on workforce issues that impact business objectives, identifying project/partnership opportunities in support of our patient-care mission. Serves as a subject matter expert on policies, procedures, employment law and fundamentals of all core areas of human resources.

Essential Responsibilities:

  • Provides expert human resources consulting services for business unit leaders and employees to optimize core values and implement initiatives to support organizational and departmental goals.

  • Partners and/or coaches leaders to create and deliver action plans that will have a direct impact on employee engagement and retention.

  • Serves a consultant to leaders on employee relations issues of low and high complexity. Assists leaders with assessment of individual and team performance improvement/enhancement needs and development of associated action plans. Partners with HR colleagues to advance essential client issues.

  • Works with managers and employees to investigate and resolve employee relations issues.

  • Serves as innovator, change agent and conflict resolution mediator to support the effectiveness of departments within assigned client groups.

Required Qualifications:

  • Bachelor's degree required.

  • More than 10 years related work experience required.

  • Minimum of 10 years of related HR experience.

  • Strong knowledge of HR processes, programs, policies and systems and ability to communicate the same to employees and management.

  • Experience utilizing HRIS systems.

  • Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications. May produce complex documents, perform analysis and maintain databases.

Competencies:

  • Decision Making: Ability to make decisions that are guided by precedents, policies and objectives. Regularly makes decisions and recommendations on issues affecting a department or functional area.

  • Problem Solving: Ability to address problems that are highly varied, complex and often non-recurring, requiring staff input, innovative, creative, and Lean diagnostic techniques to resolve issues.

  • Independence of Action: Ability to set goals and determines how to accomplish defined results with some guidelines. Manager/Director provides broad guidance and overall direction.

  • Written Communications: Ability to summarize and communicate in English moderately complex information in varied written formats to internal and external customers.

  • Oral Communications: Ability to comprehend and communicate complex verbal information in English to medical center staff, patients, families and external customers.

  • Knowledge: Ability to demonstrate in-depth knowledge of concepts, practices and policies with the ability to use them in complex varied situations.

  • Team Work: Ability to act as a team leader for small projects or work groups, creating a collaborative and respectful team environment and improving workflows. Results may impact the operations of one or more departments.

  • Customer Service: Ability to provide a high level of customer service and staff training to meet customer service standards and expectations for the assigned unit(s). Resolves service issues in the assigned unit(s) in a timely and respectful manner.

Physical Nature of the Job:

Sedentary work: Exerting up to 10 pounds of force occasionally in carrying, lifting, pushing, pulling objects. Sitting most of the time, with walking and standing required only occasionally