L. L. Bean, Inc. Retail Store Manager in Boston, Massachusetts
We’re setting up camp in Seaport Square Boston! L.L.Bean is excited to announce our first Urban store opening in South Boston's emerging Seaport District in April 2018, and we are looking for talented, passionate Store Leaders to set up camp with us.
We are looking for a Store Manager who will be responsible for driving business results, developing talent and ensuring delivery of the legendary L.L.Bean customer experience. The successful candidate will communicate and drive Retail strategic initiatives as well as be accountable for profit and loss performance. They will promote the company's core values of Outdoors Heritage, Integrity, Service, Respect, Perseverance and Safe and Healthy Living to ensure the integrity of the brand, culture and mission of L.L.Bean is upheld at all times.
L.L.Bean has something for anyone who wants to build a successful career. Love of the outdoors is a common thread among our employees, whether they enjoy active outdoor interests or more casual, relaxed weekend activities. And we’re as passionate about Retail Stores as we are about the outdoors. We are embarking on a major store expansion initiative, which will expand our world-famous brand into exciting new markets like South Boston.
Drives business results in assigned store:
Sets clear direction and communicates consistent priorities
Inspires and guides team(s) to reach goals and achieve objectives
Leverages and assigns resources (payroll, expenses, people) to meet goals
Creates a disciplined culture focused on excellence in execution
Ensures adherence to all standard operating procedures, including Human Resource Management, Loss Prevention, and Safety
Ensures asset protection and supply control contributing to profit and loss management
Takes personal accountability for individual results and team decisions
Develops talent in assigned store:
Sets high standards and clear accountability
Develops team to deliver legendary customer service in support of L.L. Bean's Golden Rule and Guarantee
Fosters a deep connection between the team and the brand
Objectively and accurately assess talent
Provides frequent and comprehensive performance feedback (written and verbal)
Seizes the opportunity to highlight the achievement of others
Ensures all leaders address under-performance with urgency and appropriate partnerships
Identifies high-potential employees and offers challenging assignments as part of their succession planning and development
Delivers the L.L.Bean customer experience in assigned store:
Drives the elevation of GUIDE / Manager On Duty behaviors
Holds self and others accountable to L.L. Bean's Golden Rule and Guarantee
Ensures store actively promotes Learn, Try, Buy and Enjoy concept through outdoor discovery school walk-on adventures, clinics and demonstrations
Uses customer feedback to influence changes that enhance the customer experience
Identifies and influences improvements in visual presentation to maximize profitability and results
Holds self and others accountable for visual presentation standards
Health and Safety Requirement: Ensures compliance with the L.L.Bean comprehensive Health and Safety program by knowing and following all safety guidelines, policies, procedures and expectations. Takes immediate and appropriate action to rectify any unsafe conditions. Ensures compliance of front line employees with comprehensive Health and Safety program.
Minimum 5+ years experience as a store manager in relevant traffic, volume ($6.5-8M) and unit intensity location
Demonstrated critical leadership behaviors of being strategic and innovative
Strong business acumen with the ability to achieve sales and service goals
Proven leadership skills with the ability to develop and motivate employees
Established time management and organizational skills
Established interpersonal, written and verbal communication skills
Ability to build strong partnerships and work collaboratively to achieve goals
Ability to balance growth and tradition
Ability to travel occasionally between stores and outside of state if necessary
Education Level: Assoc Degree or equivalent
Experience Level: 5 to 7 years
Much has changed since our start in 1912, but the important things remain the same. The values that the company's founder, L.L. Bean (Leon Leonwood Bean) was raised to believe in were simple and deeply ingrained. Nature is something to be revered. Family ties are a priority. Being neighborly is a matter of course. And "do unto others" is not just a saying but a way of life. When L.L. launched his company, he believed so strongly in the Golden Rule that he made it the foundation of his business.
Over the past few years L.L.Bean has received numerous accolades including being named #1 on Forbes 2016 Best Employers List, thanks to the corporate culture and unique benefits we offer our employees:
An excellent total compensation package
Enhanced 401K retirement package
Health care, including domestic partner and family coverage, across medical, dental, and vision
Flexible spending accounts for health and dependent care
Life insurance, including domestic partner and dependent coverage
Outdoor experience days in addition to paid vacation and personal time
Generous discounts on L.L.Bean merchandise and Outdoor Discovery School adventures
Employee Referral Award Program
Equipment loan program from the Employee Use Room
Access to pro deal program discounts
Access to L.L.Bean cabins and tent sites at Rangeley Lake for personal use
We recognize the importance of diversity in creating a better world and a stronger organization. L.L.Bean is an equal opportunity employer.
Marketing Title: Retail Store Manager
External Company Name: L. L. Bean, Inc.
External Company URL: www.llbean.com