Dana-Farber Cancer Institute Resource Specialist in Patient and Family Programs & Services in Boston, Massachusetts

Located in Boston and the surrounding communities, Dana-Farber Cancer Institute brings together world renowned clinicians, innovative researchers and dedicated professionals, allies in the common mission of conquering cancer, HIV/AIDS and related diseases. Combining extremely talented people with the best technologies in a genuinely positive environment, we provide compassionate and comprehensive care to patients of all ages; we conduct research that advances treatment; we educate tomorrow's physician/researchers; we reach out to underserved members of our community; and we work with amazing partners, including other Harvard Medical School-affiliated hospitals.

This position is responsible for the delivery of resource assistance and guidance to patients being treated at Dana-Farber Cancer Institute. This includes delivery of concrete resource services such as short-term accommodations, parking, and transportation, referrals to appropriate local, state, and federal assistance programs as well as help with applications for assistance to non-profit foundations. This position will work directly with patients and their families in the outpatient setting.

  • Conducts assessments of families' financial status/eligibility for concrete resource assistance. Documents in a resource database as well as in the patient’s electronic medical record

  • Responsible for making timely direct referrals, arranging concrete resources such as short-term accommodations, parking and transportation. As member of multidisciplinary team, assists patients in securing assistance through skillful matching of needs to available resources.

  • Refers patients to assistance and appropriate resources both within the hospital and through agencies, programs and foundations in the community. Helps patients and their families navigate internal and external systems and serves as liaison between hospitals and the resource community.

  • Makes timely referrals to community agencies, as appropriate, and coordinates and communicates regarding a wide range of social agencies such as foundations, Mass Health, the American Cancer Society, and local lodging options.

  • Responsible for detailed record keeping which may include the following:, progress notes in the patient's medical record, intake record of patient contact, lodging reservation, and correspondence with community resources.

  • Follows eligibility guidelines and rules with respect to assistance granted from internal resources. Responsible for consistently executing internal and external scans of the environment to research and track new and available concrete resources for patients and families. Also maintains current data on available resources.

  • Communicates resource specific information directly to patients or, as appropriate, their family members.

  • Collaborates with social workers and other members of the care team as needed

  • May coordinate and lead resource information update sessions on his/her disease centers for staff, and, as requested, for other departments.

  • May be responsible for special projects and/or pilots, focused work teams or efforts, and or responsible for serving on a committee relevant to the Resource Specialist role

  • Covers for other Resource Specialists within the division as needed.

  • Bachelor's degree required, major in human services preferred. 1+ years of experience in a human services or related field preferred. Volunteer and/or undergraduate experience may count towards work experience. Fluency in Spanish preferred.

  • High customer service orientation. Strong organizational and interpersonal skills, attention to detail and record keeping, and ability to work independently are essential. Must be skilled in relating to a multidisciplinary team and able to promote and engage in relationship-building.

  • Ability to communicate effectively both orally - in person and on the phone - and in writing and provide empathy in difficult interpersonal situations.

  • Ability to prioritize and work in a fast-paced environment.

  • Ability to interface with adults of varying ages.

  • Able to multi-task and capable of problem-solving complex issues through both creative problem-solving and strong analytical skills on a daily basis.

  • Must be proficient with online applications and MS Office, particularly Outlook, Excel and Word.

Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other groups as protected by law.

Job ID: 2017-8300

Grade: 19

External Company URL: www.dana-farber.org