General Electric Recip Engine Product Service Engineer, NA – Eastern Region in Boston, Massachusetts
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
GE Power is a world leader in power generation with deep domain expertise that helps customers deliver electricity from a wide spectrum of fuel sources. We are transforming the electricity industry with the digital power plant, the world’s largest & most efficient gas turbine, full balance of plant solutions and our data-leveraging software. Our innovative technologies and digital offerings help make power and water more affordable, reliable, accessible and sustainable.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
This Recip Engine Product Service Engineer role offers the opportunity to interface directly with customers, GE field & service personnel, GE sales and marketing teams, and GE design and development engineering teams to provide expert support to both the installed fleet and new installations. You will develop robust, cost-effective solutions to ensure safe and reliable equipment operation meeting customer needs.
As the Recip Engine Product Service Engineer, you will:
Provide technical dispositions to customers in the eastern United States for new unit installation and startup, issue resolution, risk mitigation and other outage work scopes
Be a leader for Root Cause Analyses of equipment issues / failures and present findings to customer(s)
Coordinate support between engineering teams, commercial teams, manufacturing, service shops and suppliers to develop and implement technical solutions to meet customer needs and maximize equipment availability
Be responsible to plan, execute, and document results of field validation tests conducted on engines installed on customer sites in support of product development programs and RCA corrective actions
Develop effective internal and external communications (Customer presentations, Service bulletins, Alert letters etc.) to provide guidance on major issue resolution
Communicate fleet and product issues in the region to engineering teams, commercial teams, and product line leaders to identify new opportunities and drive development of effective offerings
Partner with Design CoE on strategies for new product and improvement programs based on fleet data and customer feedback; recognition and communication of upgrade opportunities
Participate in technical conferences as subject matter expert
Travel to customer sites to support / resolve critical and/or safety related field issues
Provide oversight of Key Customer Initiative report development, present report and recommendations to customer(s)
Support internal stakeholders on creation of master validation plans on components, sub-systems, and complete engines; relate voice of customer on on-going field issues
Bachelor’s Degree in Engineering or Engineering Technical Degree from a university or technical college (OR an Associate’s Degree in related technical field with a minimum of 4 years of work experience in reciprocating engine / gas compression field)
Minimum of 3 years of experience in a product, field or service engineer role
Ability and willingness to travel 80% of time, domestically and internationally
Ability and willingness to work from remote office
Minimum of 3 years of experience with reciprocating engine technology
Minimum of 2 years of experience in the Gas Compression market, preferably in the Marcellus region
Demonstrated ability to work with a cross-functional team
Proven interpersonal skills
Strong Communication Skills
Commercial sensitivity with a focus on customer needs
Strong problem solving skill set
Six Sigma certified or equivalent quality certification
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Locations: United States; New York, Ohio, Pennsylvania, West Virginia; Other
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeocselfprint_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.