Option Care Patient Scheduler in Boston, Massachusetts
Option Care is a healthcare services company that at its core delivers high quality, cost effective infusion services through trusted partnerships across the healthcare system, resulting in outcomes that make a positive difference in people’s lives.
Job Description Summary:
The Patient Scheduler is responsible for scheduling clinical staff to visit patients. This may include Option Care Nursing, Subcontracted Nursing, and Network Nursing. Works closely with the pharmacy, nursing and warehouse to determine schedule needs and availability to insure appropriate patient care.
Job Responsibilities (listed in order of importance and/or time spent)
Ensures appropriate staffing is arranged for all patient care.
Coordinates, monitors and schedules patient care across all clinical areas.
Contacts patients and clinicians to schedule and confirm deliveries and visits.
Responsible for interpreting physician’s orders and scheduling according to orders.
Coordinate scheduling needs with staffing availability.
Insures management is aware of staffing needs and requirements.
Facilitates patient complaints or issues to appropriate department.
Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Option Care information.
Accepts other responsibilities and duties that may be assigned.
Does this position have supervisory responsibilities? (i.e. hiring, recommending/approving promotions and pay increases, scheduling, performance reviews, discipline, etc.) No
Basic Education and/or Experience Requirements
High School diploma or equivalent.
At least 1 year of previous scheduling experience.
2 or more years in general office administration
Experience communicating both verbally (on phone, one-on-one, to groups) and in writing (emails, letters, reports,) to various audiences (work group, team, company management, external clients).
Basic level skill in Microsoft Word 2003 or later (for example: such as: creating documents, entering and formatting text, page layouts, creating tables, and adding graphics).
Basic level skill in Microsoft Excel 2003 or later (for example: creating worksheets, entering data, creating basic formulas, working with cells and rows).
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
Travel Requirements: (if required)
Preferred Qualifications & Interests (PQIs)
Previous home healthcare experience
This job description is to be used as a guide for accomplishing Company and department objectives, and only covers the primary functions and responsibilities of the position. It is in no way to be construed as an all-encompassing list of duties.
Option Care subscribes to a policy of equal employment opportunity, making employment available without regard to race, color, religion, national origin, citizenship status according to the Immigration Reform and Control Act of 1986, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
Option Care is a leading provider of home and alternate treatment site infusion services. With a staff of more than 1,700 clinical experts – including specially trained infusion nurses, infusion pharmacists and registered dietitians – Option Care treats patients with a wide range of acute and chronic conditions. Comprehensive therapy management programs are offered for patients with nutrition disorders, bleeding disorders and heart failure, as well as those needing immunoglobulin (IG) therapy and anti-infective therapy. Option Care is able to provide services to 92% of the nation’s population through more than 90 infusion pharmacies and 100 alternate treatment sites across the country.