Children's Hospital Boston Patient Experience Representative (Cardiology) in Boston, Massachusetts

Title Patient Experience Representative (Cardiology)

Department Cardiology

Job Posting Description At Boston Children’s Hospital, success is measured in patients treated, parents comforted and teams taught. It’s in discoveries made, processes perfected, and technology advanced. In major medical breakthroughs and small acts of kindness. And in colleagues who have your back and patients who have your heart. As a teaching hospital of Harvard Medical School, our reach is global and our impact is profound. Join our acclaimed Cardiology Department and discover how your talents can change lives. Yours included.

The Patient Experience Representative will be responsible for:

  • Providing administrative assistance for four physicians within the Cardiology Department, including the Director of the Fetal Cardiology Program. Position includes but is not limited to fielding patient phone calls, prepping weekly outpatient clinics, making patient appointments, uploading outside medical records to electronic patient record, and management of physicians' clinical and administrative calendars.

  • Scheduling encounters and meetings/events and maintaining personal calendars for physician/supervisor(s). Organizing and scheduling conferences, seminars and other department sponsored programs or events. Organizing documents and/or presentations and logistics for meetings, presentations and events.

  • Providing positive and effective customer service that supports departmental and hospital operations.

  • Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions.

  • Collaborating and communicating with referring providers and practices to facilitate management of complex patient issues. Greeting and directing patients, families and visitors.

  • Monitoring daily schedule and patient flow to optimize resource utilization and patient experience. Communicating with clinicians and/or supervisor and routing patients/visitors to maintain efficient patient/visitor flow.

  • Collecting and organizing medical records, information, materials and supplies required for admissions or encounters. Verifying, recording and processing patient demographics, insurance/payment and referral information for patient encounters. Collecting all necessary clinical documentation and information.

  • Collecting, compiling and forwarding related documentation for reimbursement.

  • Reconciling payments and preparing deposits providing an accurate accounting of funds. Providing an accurate record of transactions in the Hospital systems. Facilitating and directing communication with Financial Counseling.

  • Transcribing types and proofreading correspondence, forms, reports and other materials involving complex scientific, technical and/or specialized terminology. Preparing documents using specialized commercial software, such as desktop publishing or graphics packages.

To qualify, you must have:

  • A high school level of educational development and one to two years of previous experience such as customer service, administrative, or experience in a health care setting. Bachelors preferred.

  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

  • Proficiency using Microsoft Excel.

  • The ability to work with diverse internal and external constituencies.

BCH offers competitive compensation and unmatched benefits, including a flexible schedule, affordable health, vision and dental insurance, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition Reimbursement, cell phone plan discounts and discounted rates on T-passes (50% off). Discover your best.

BCH is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.

Status Full Time

Shift Day

Schedule (i.e. Mon. - Fri.) M-F

Standard Hours per Week 40

AutoReqId 44948BR