Suffolk University Instructional Technologist in Boston, Massachusetts

Instructional Technologist

Professional/AdministrativeBoston, Massachusetts



Suffolk University is seeking qualified candidates to consider for the Instructional Technologist position.The Instructional Technologist directly supports faculty, staff, and students in the use of various academic and administrative technologies through training, one-to-one assistance and coaching. Researches, tests, pilots, rolls out and supports new teaching and learning technologies and hosting of awareness events.Primary/Principal Responsibilities:

  • Provide one-on-one training and troubleshooting assistance to students, faculty, and staff.

  • Develop and maintain knowledge management materials, including training guides, presentations, documentation, job aids, and video tutorials.

  • Stay current on best practices and emerging trends in teaching and learning technology, including investigating and testing/piloting new teaching and learning technologies and evaluating current and potential technologies to determine their ability to meet Section 508, WACG 2.0 standards.

  • Design, develop, deliver, and evaluate innovative training sessions for faculty, staff, and students on campus administrative systems, Microsoft Office Suite (Word, PowerPoint, Excel, etc.), instructional technology tools (Blackboard, Panopto, etc.), and other campus software applications.

  • Conduct needs analysis for new workshops, training, and professional development.

  • Promoting productivity and efficiency, investigate and promote innovative users who use technology to improve student learning.

  • Plan and execute highly proactive and effective outreach activities to raise awareness of campus technology systems.

  • Management and support of teaching and learning applications including Blackboard, Panopto, Collaborate, Ally and others.

  • Other job-related duties, as assigned.


  • Bachelor’s degree is required. Master’s degree is preferred with emphasis on communication, instructional technology, instructional design, or equivalent.

  • Three years of relevant work experience.

  • Excellent proficiency in Microsoft Office Suite 2016. Microsoft Office User Certification and/or specialized certification a plus.

  • Will be a strong individual contributor who also thrives in a team environment. The successful candidate will be flexible in work style but unwavering in commitment to providing outstanding support to our clients.

  • Experience with educational technology software platforms is required, but can be varied. Examples include: LMS-Blackboard or equivalent (required), third-party publisher LMS plug ins, video and multimedia production platforms (e.g., Panopto, Camtasia, etc.-required), student response systems (required), course capture systems (required), web conferencing software (e.g., Collaborate, WebEx, etc.), simulation environments, adaptive learning environments, commercial software platform training, office productivity software (e.g., MS Office), Adobe Suite, academic software applications and computer operating systems (PC and Mac) is required.

  • Prior experience in instructional design as well as familiarity with online and distance learning platforms, hybrid and flipped classes, and web technologies is required.

  • Experience in Universal Design, design of accessible course materials, and accessible software evaluation, feedback and assessment (Section 508, WACG 2.0 compliance and standards) is required.

  • Experience with content authoring such as creating videos or Flash based tutorials is a plus.

  • Excellent communication skills, both written and oral, and an enthusiasm and empathy for those who struggle to acquire technological learning/teaching competencies are required.

  • Extensive use of a learning management system (Blackboard preferred).

  • Ability to conduct workshops in various formats to diverse audiences.

  • Experience designing and facilitating training programs.

  • Outstanding interpersonal skills.

Working at Suffolk

Suffolk University is a private, comprehensive, urban university located in the heart of downtown Boston. Since 1906, Suffolk has been committed to creating an exceptional learning experience. Our college green is the Boston Common. We are steps from dozens of historic sites including the Old State House, Faneuil Hall, and the Massachusetts State House. We have no real boundaries to our campus—Boston and Suffolk blend together. Suffolk is an equal opportunity employer committed to a diverse community.

We compete for the best talent. We are an equal opportunity employer committed to a diverse community. We are actively seeking applicants from groups that might be under-represented because of race/color, gender, religion, real or perceived disability, national origin or LGBTQ status. As part of our commitment, we encourage you to complete the demographic portion of the application in addition to submitting your cover letter and resume/CV as it will assist us in targeting our recruitment efforts. Please note that Suffolk University conducts background checks as a condition of employment.We are also committed to the well-being of our employees. Our terrific benefits package for benefits-eligible positions include, but are not limited to:

  • Generous paid time-off programs and commitment to work-life balance

  • A 9% retirement contribution match when eligibility guidelines have been met

  • Tuition free course benefits in the College of Arts and Sciences and in the Sawyer Business School for employees with additional tuition benefits for spouses, domestic partners, and children

  • Top-notch well-being care available through Harvard Pilgrim Medical/Delta Dental and a Flexible Spending Account

  • Pre-tax commuter benefit

  • Employee Assistance Program that provides employees and their family members with initial assessment, referrals and short-term counseling for personal and work challenges

  • Discounted home and auto insurance