Liberty Mutual Director, Strategy & Implementation in Boston, Massachusetts

The Emerging Technology Operationalization team is charged with a mission to identify, vet, and scale new, emerging technologies to improve our customer experience and drive operational efficiency. We will build and harness expertise in these technologies through strong partnerships with our IT/Solaria developers. In addition, we will need to drive strong collaboration across the different USCM business areas in order to align priorities with the biggest needs of the business and to drive joint accountability of results. Lastly, we will also partner closely with T&ES, Communications, Finance, etc to ensure that as we operationalize we are fully capturing the value from the technologies. This is a chance to join a small but growing team who will have a disproportionate benefit to our customers and to our employees.

The Strategy & Implementation team will be directly responsible for ensuring that we have insight into the full portfolio across the Emerging Technology Operationalization team and that we can effectively capture the value from those initiatives. This person will work collaboratively across various functions (e.g., T&ES, Communications, Finance, Business WFM teams, etc) in order to connect the dots from idea generation to workforce enablement through building strong best practices around change management. In addition, this team will lead our future thinking / strategy to orient us on the long-term opportunities.


  • Directly manages a team of 4, responsible for creating the right culture and environment for success

  • Sets change management approach and strategy

o Builds standard work with T&ES and Communications across full portfolio

o Partner with WFM teams to drive capacity planning

o Builds strong tracking with Expense Transformation

  • Builds strong connectivity across Innovation community to drive “futurism” strategy and vision

  • Manages internal strategy & planning, team retrospectives

  • Partners with GCM Finance for Quarterly Agile Budgeting

  • Partners across enterprise to ensure we have a consistent approach and enable knowledge sharing

  • Bachelor’s degree in Economics, Business, Strategy, or equivalent; MBA preferred

  • Minimum of 10 years of work experience preferred (5 years in management), with a strong background in strategy, innovation, technology

  • Highly analytical and creative thinker, bias to action, practical, with a passion for business problems and emerging technologies

  • Highly collaborative, strong track record leading and executing on cross-functional projects

  • Proven ability to conceptualize and execute on a given strategy

  • Strong verbal and communication skills preferred along with a history of regularly interacting with senior management


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Strategy & Planning

Title: Director, Strategy & Implementation

Location: MA-Boston

Requisition ID: 89645