Liberty Mutual Director, Business Strategy in Boston, Massachusetts

The Emerging Technology Operationalization team is charged with a mission to identify, vet, and scale new, emerging technologies to improve our customer experience and drive operational efficiency. We will build and harness expertise in these technologies through strong partnerships with our IT/Solaria developers. In addition, we will need to drive strong collaboration across the different USCM business areas in order to align priorities with the biggest needs of the business and to drive joint accountability of results. Lastly, we will also partner closely with T&ES, Communications, Finance, etc to ensure that as we operationalize we are fully capturing the value from the technologies. This is a chance to join a small but growing team who will have a disproportionate benefit to our customers and to our employees.

The Director, Business Solutions will effectively act as a member of the leadership teams across multiple functional-business areas. The leads wills be aligned to our Call Center, Operational Support, and Claims Handling partners, and will be responsible for identifying business opportunities as well as enabling the pursuit of those opportunities through aligned IT/Solaria developers.


  • Partner with senior management across USCM to identify top business opportunities around our Call Center, Operations Support, and Claims Handling areas

  • Drives an ownership mindset around those business opportunities with respect to applications of emerging technologies:

o Leverages own expertise & expertise across the GCM Innovation network to identify solutions through partnering, building, or buying these technologies

o Works directly with IT/Solaria to test various options and/or build where applicable

o Incorporates stakeholder feedback along the way, driving to an in-market pilot

o Builds business case to support the long term viability, feasibility, desirability; updates case as we continue to learn more through testing

o Involves IT early/often to ensure readiness for scaling should metrics prove successful

  • Acts as a leverage point for (Senior) Product Owners & the Operationalization team back to the business


  • Bachelor’s degree in Economics, Business, Strategy, or equivalent; MBA preferred

  • Minimum of 8 years of work experience preferred, with a strong background in strategy, innovation, technology

  • Highly analytical and creative thinker, bias to action, practical, with a passion for business problems and emerging technologies

  • Highly collaborative, strong track record leading and executing on cross-functional projects

  • Proven ability to conceptualize and execute on a given strategy

  • Strong verbal and communication skills preferred along with a history of regularly interacting with senior management


We recognize that talented people are attracted to companies that provide competitive pay, comprehensive benefits packages and outstanding advancement opportunities. For this reason we offer a Comprehensive Benefits Plan that includes the following:

  • 401K and Company paid pension plan

  • Medical coverage

  • Dental coverage

  • Paid time-off

  • Pay-for-Performance

  • Discounts on automobile and homeowner's insurance

  • Discount fitness memberships

  • Flexible spending accounts

  • Tuition reimbursement

  • Vision care coverage

  • Work/Life resources

  • Credit Union membership

  • Employee and Dependent life insurance

  • Disability insurance

  • Accidental death & dismemberment insurance


At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives. We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.

Job: *Strategy & Planning

Title: Director, Business Strategy

Location: MA-Boston

Requisition ID: 89651