Thermo Fisher Scientific 1 of 5 Area Senior Site Specialist / Customer Support Rep in Boston, Massachusetts

Job Description

Key Responsibilities:

Preparation of Sales Quotations and sales support.

Order Entry for multiple accounts and ship to destinations

General customer service, including receiving / responding to customer calls and emails.

-Inquires to range from order status / expedite, returns, invoice resolution, order corrections and pricing resolutions.

Other duties to include:

Inventory management (low volume), on site sales support, asset management support and remote support for area team members.

Minimum Requirements/Qualifications:

Must be able to read, write and speak English.

Must possess a High School Diploma, Bachelor’s Degree Preferred

Computer literate

Proficient in Microsoft Office program, especially Excel

Work Overtime, as required

Must have reliable transportation to travel between customer sites.

Occasionally lift up to 50 lbs, with assistance

Non-Negotiable Hiring Criteria:

Possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site including providing clear, concise communication with customers.

Collaborate with the on-site commercial team.

Deliver excellent customer service to include maintaining a professional appearance at all times.

Demonstrated ability to consistently meet deadlines

Strong problem solving ability

Displays a high level of confidentiality for both customer and Thermo Fisher Scientific

Works primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.

May be required to work independently at a customer location.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.