Signature Flight Support Customer Service Representative in Bedford, Massachusetts

We Service Private Jets!

$1000 Sign on Bonus*

Training Provided!

Are you interested in the aviation industry; and do you have experience or interest with customer service? Are you a student seeking a job to compliment your schedule, or starting a career in aviation? As a Customer Service Representative, you will work in a team environment, working with flight crews and passengers. We invite you to become a member of the worldwide Signature Flight Support team.

Expectations:

  • Delivering a proactive, personalized service experience to Private and Corporate Aviation clientele.

  • Arranging services including hotel, catering, and ground transportation.

  • Coordinating aircraft services, such as fuel and hangar storage.

  • Effectively communicating via air-to-ground radio and ground-to-ground radio, in addition to other forms of communication.

  • Educating customers on available services, promotions and programs.

  • Processing customer invoices.

  • Answering customer questions and resolving issues as necessary.

*Bonus Conditions apply

  • We are looking for team members with a High School Diploma or General Education Degree (GED).

  • Excellent interpersonal, verbal, and written communication skills.

  • Proficient computer skills.

  • Must possess a valid state Driver's License.

  • Previous customer service experience preferred.

  • Previous FBO experience a plus.

An Equal Opportunity Employer M/F/Disability/Vet

Title: Customer Service Representative

Location: MASSACHUSETTS-Bedford-L. G. Hanscom Field

Requisition ID: 27976